Our History
Design and Implementation Experience in Unified Communications in a Converged Network
Convergent Communications Experience
Convergent Communications’ team of instructors are actively involved with designing and implementing Cisco voice networks. Examples of consulting engagements include:
- Technical lead on the design and implementation of a large retail network which consisted of 600 locations and three call centers.
- Technical leadership on the voice design of two major bank networks. This required all aspects of voice design including QoS policy, dial plan design, and review of existing data network infrastructure.
- Design and deployment of an IPVC solution for one of the nation’s largest school systems.
- Planning, design and implementation of Meeting Place Express for several government, education and mid-tier business accounts in the Mid-Atlantic region.
- Implementation of audio and web conferencing.
- Design of networks from 3 sites to 2000 sites
- Development of network based performance analysis methodologies
- Review feature lists and architectural designs for independent organizations prior to vendor negotiations
- IP Telephony site survey and high level estimation for Amusement park.
- CER Audit and documentation for College Campus
- IP Telephony – complete audit for over 500 phone and three locations for a mortgage bank
- Design, Implementation, Troubleshooting and ongoing support to a CLEC – with over 100 clients in Midwest
- Troubleshooting / Training – Call Manager + Unity + Active directory Integration
- Deployment of multicast Music on Hold on SRST routers.
Training Experience in Unified Communications
Convergent Communications’ experience in Cisco voice technologies dates back to the Selsius acquisition, featuring the development and delivery on numerous voice-related courses. Examples include the development of Cisco Voice Solutions (CVS) and the initial Enterprise Voice over Data Design (EVODD) course that led to the training of thousands of Cisco Advanced Technology channel partners on the design of Voice over IP networks. Another Cisco Voice development included Deploying QoS in the Enterprise (DQOS), now know as Quality of Service.
In 2007, Convergent Communications developed Advanced CallManager 5: Migration, SIP and Presence to meet requests from major Service providers to learn the new features in the Cisco CallManager 5 release with a particular focus on Presence. This course is now available for Communications Manager 6, CUP 6.0 and CUPC 1.2 and plays to high reviews.
Convergent Communications developed a number of related courses in conjunction with Cisco’s Advanced Services Education. In response to a request to increase the IP telephony knowledge of advanced technology partners, Convergent Communications was asked to develop the CallManager Bootcamp class with an aggressive focus on giving the partners skills and experience deploying a complete IP telephony solution. We successfully built an extensive lab for Cisco AS which we used to deliver this in- depth hands-on course. Our knowledge and experience with these products continues to grow through our revisions of this content. . Convergent Communications developed a follow on course from this effort. From our discussions with Cisco SEs and the TAC, IP telephony deployments were failing due to lack of advanced troubleshooting skills. Partners also could not get public training on integrating PBX’s into a Cisco IP telephony solution. In conjunction with Advanced services we designed and developed Advanced AVVID Troubleshooting and PBX Integration (AATPI). Both of these courses proved so successful and technically correct that they were referenced in the Cisco CCIE Voice track of recommended training.
Convergent Communications instructors know how to create an effective learning environment with a focus on the student. Unified Communications courses in 2007 received an average customer satisfaction score of 4.92/5.0. Your mentor will have field experience and will know how to coach your team effectively. .
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