Cisco Unity System Administration and Engineering

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Cisco Unity System Admin. and Engineering

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Cisco Unified Communications System Administration (UCSA) and Unified Communications System Engineering (UCSE)

Powerful 5-day Hands-on Curriculum
2-day UCSA; 3-day UCSE
Can be combined with CUDN for a 5 day Unity Bootcamp

Course Description

Cisco UCSE is a 5-day, 2-part course. The first part of the course focuses on features and day-to-day administration. The second part of the course focuses on installation, configuration, maintenance, and troubleshooting in either a stand-alone voice mail or unified messaging environment. The lab environment runs Unity 4.2.

Course Objectives

This course provides both a broad overview as well as detailed information of Unity 4.x. Objectives, therefore, vary according to the needs of the student. Experienced technicians should be able to install, configure, maintain, and troubleshoot the Cisco Unity system. Experienced administrators should be able to administer the Unity system on a day-to-day basis. Account Managers and sales personnel should have a good understanding of the features and benefits of Cisco Unity 4.x.

Intended Audience

Technology Professionals working with Cisco Unity, Cisco partners selling the Unity product, and technical professionals interested in their CCIE Voice Certification.

Prerequisites

Persons responsible for installing, configuring, maintaining and troubleshooting the system should have a solid understanding of Microsoft Windows 2000/2003 and Exchange 2000/2003 (MCSE recommended), and should be able to competently program at least one manufacturer’s telephone switching equipment (i.e., Cisco CallManager, NEC NEAX 2000 or 2400, Avaya Definity series, etc.).

Administrators should have a good understanding of Windows 2000 and either Exchange 5.5 or Exchange 2000 (dependent on their installation) and should be familiar with the features and benefits provided by at least one manufacturer’s telephone switching equipment (i.e., Cisco CallManager, NEC NEAX 2000 or 2400, Avaya Definity series, etc.).

Course Outline

Day 1

Administration Overview - gives additional information about hardware, software, standard features, options, voice processing systems, and how telephone switches integrate with a Cisco Unity system, including Cisco Communications Manager. This section also covers how the architecture of the system is built in relation to the Microsoft Windows 2000/2003 operating system and Exchange 2000/2003, Microsoft’s enterprise messaging solution.

Using Your System - describes and demonstrates how a call is handled by Cisco Unity depending on the source of the call. It also demonstrates the three different ways that a subscriber can interact with the system, through the telephone user interface (TUI), the ViewMail for Outlook (GUI) to receive their messages, and the Active Assistant to manage their voice mail account.

Day 2

General Setup - gives an overview of the system administrator and administrator security issues through lecture and labs. It goes over the fundamental aspects of how to use the on-line help system and interact with the system administrator. It discusses how to do a successful setup of a Cisco Unity voice processing system, including how to make system wide changes to existing systems.

Subscribers - talks about all of the components that make up system administration for subscribers, including the default subscriber accounts and different types of subscriber accounts that can be added to Cisco Unity. We include: preparing to add subscribers, using class of service, creating distribution lists and subscriber templates, adding subscribers, making system wide changes and deleting subscribers.

Day 3

Customizing Your System - introduces you to the ways that you can customize a Cisco Unity system. At the end of the chapter there are several exercises that give examples of how you might meet the needs of end users with these data structures. You will also be given some useful guidelines and resources for training end users and going live.

Maintaining Your System - discusses both subscriber and system reports that are useful for the administrator. The chapter outlines the backup process and demonstrates the Cisco Unity Status Monitor.

Day 4

Cisco Unity System Hardware - gives students information about the hardware platforms and individual boards available for Cisco Unity and how to configure them.

Installing Cisco Unity - helps students understand the software architecture of Cisco Unity and how the various pieces relate to one another. This chapter discusses how to complete a successful installation of a Cisco Unity messaging system as well as an upgrade from earlier versions.

Day 5

Telephone System Integration - describes the telephone system integration features and methods, port status types, and details of the messaging system call progress analysis tools available in Cisco Unity.

Networking - offers an in-depth look at the various ways that Windows 2000/2003, Exchange and Cisco Unity work together to deliver messages and synchronize directories both locally and in the enterprise.

System Tools/Troubleshooting - addresses the utilities available to work on a Cisco Unity system. You will gain an understanding of the tools and techniques at your disposal to ensure the system is running at optimum performance. In addition, students develop action plans for how to work with Cisco Unity when part of it is not working as expected.

Lab Topology