Powerful 5-day Hands-on Curriculum
2-day UCSA; 3-day UCSE
Can be combined with CUDN for a 5 day Unity Bootcamp
Course Description
Cisco UCSE is a 5-day, 2-part course. The first part of the course focuses on features and day-to-day administration. The second part of the course focuses on installation, configuration, maintenance, and troubleshooting in either a stand-alone voice mail or unified messaging environment. The lab environment runs Unity 4.2.
Course Objectives
This course provides both a broad overview as well as detailed information of Unity 4.x. Objectives, therefore, vary according to the needs of the student. Experienced technicians should be able to install, configure, maintain, and troubleshoot the Cisco Unity system. Experienced administrators should be able to administer the Unity system on a day-to-day basis. Account Managers and sales personnel should have a good understanding of the features and benefits of Cisco Unity 4.x.
Intended Audience
Technology Professionals working with Cisco Unity, Cisco partners selling the Unity product, and technical professionals interested in their CCIE Voice Certification.
Prerequisites
Persons responsible for installing, configuring, maintaining and troubleshooting the system should have a solid understanding of Microsoft Windows 2000/2003 and Exchange 2000/2003 (MCSE recommended), and should be able to competently program at least one manufacturer’s telephone switching equipment (i.e., Cisco CallManager, NEC NEAX 2000 or 2400, Avaya Definity series, etc.).
Administrators should have a good understanding of Windows 2000 and either Exchange 5.5 or Exchange 2000 (dependent on their installation) and should be familiar with the features and benefits provided by at least one manufacturer’s telephone switching equipment (i.e., Cisco CallManager, NEC NEAX 2000 or 2400, Avaya Definity series, etc).
Lab Topology
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Course Outline
Day 1
- Administration Overview - gives additional information about hardware, software, standard features, options, voice processing systems, and how telephone switches integrate with a Cisco Unity system, including Cisco Communications Manager. This section also covers how the architecture of the system is built in relation to the Microsoft Windows 2000/2003 operating system and Exchange 2000/2003, Microsoft’s enterprise messaging solution.
- Using Your System - describes and demonstrates how a call is handled by Cisco Unity depending on the source of the call. It also demonstrates the three different ways that a subscriber can interact with the system, through the telephone user interface (TUI), the ViewMail for Outlook (GUI) to receive their messages, and the Active Assistant to manage their voice mail account.
Day 2
- General Setup - gives an overview of the system administrator and administrator security issues through lecture and labs. It goes over the fundamental aspects of how to use the on-line help system and interact with the system administrator. It discusses how to do a successful setup of a Cisco Unity voice processing system, including how to make system wide changes to existing systems.
- Subscribers - talks about all of the components that make up system administration for subscribers, including the default subscriber accounts and different types of subscriber accounts that can be added to Cisco Unity. We include: preparing to add subscribers, using class of service, creating distribution lists and subscriber templates, adding subscribers, making system wide changes and deleting subscribers.
Day 3
- Customizing Your System - introduces you to the ways that you can customize a Cisco Unity system. At the end of the chapter there are several exercises that give examples of how you might meet the needs of end users with these data structures. You will also be given some useful guidelines and resources for training end users and going live.
- Maintaining Your System - discusses both subscriber and system reports that are useful for the administrator. The chapter outlines the backup process and demonstrates the Cisco Unity Status Monitor.
Day 4
- Cisco Unity System Hardware - gives students information about the hardware platforms and individual boards available for Cisco Unity and how to configure them.
- Installing Cisco Unity - helps students understand the software architecture of Cisco Unity and how the various pieces relate to one another. This chapter discusses how to complete a successful installation of a Cisco Unity messaging system as well as an upgrade from earlier versions.
Day 5
- Telephone System Integration - describes the telephone system integration features and methods, port status types, and details of the messaging system call progress analysis tools available in Cisco Unity.
- Networking - offers an in-depth look at the various ways that Windows 2000/2003, Exchange and Cisco Unity work together to deliver messages and synchronize directories both locally and in the enterprise.
- System Tools/Troubleshooting - addresses the utilities available to work on a Cisco Unity system. You will gain an understanding of the tools and techniques at your disposal to ensure the system is running at optimum performance. In addition, students develop action plans for how to work with Cisco Unity when part of it is not working as expected.
Course Labs
UCSA
Our UCSA lab environment consists of 8 separate Unity servers. Two students are responsible for configuring each server. Run the Unity Integration Manager tool to connect to a CallManager cluster preprogrammed with a complete dial plan, and each student pod will have two inside phones for Unity subscribers and a test phone to place and receive test calls.
- Lab 1: Topology and Deployment.
- Lab 2: Unity Integration
- Lab 3: System Settings
- Lab 4: System Schedule
- Lab 5: Class of Service
- Lab 6: Subscribers
- Lab 7: Unity Features
- Lab 8: Opening Greeting
- Lab 9: Interview and Call Handlers
- Lab 10: More Call Handlers
- Lab 11: Greetings and Broadcast Administrators
- Lab 12: Message Notification (Outdial)
- Lab 13: Status Monitor and Reporting
UCSE
Our UCSE lab environment consists of 8 domains. Each has its own domain controller, exchange server, Unity server, and CallManager. Two students are responsible for a complete Unity installation and deployment right from dcpromo through to completing the integration and seeing the MWI lights come on. Windows 2003 with no patches is preinstalled on the Unity server, and you will run the CUSPA wizard to prep the system, install SQL 2000, Exchange 2003 and Unity 4.1.1. Each student pod has its own CCM server so you will be able to configure a CCM-Unity integration within your pod. Each pod is in its own domain and messaging between the domains will be configured allowing SMTP networking and Internet subscribers to be deployed. All our labs have a PSTN simulation so you will have both internal and external phones within your pod.
- Lab 1: Topology and Deployment
- Lab 2: Server Prep
- Lab 3: Configuring Active Directory
- Lab 4: CUSPA and Exchange Installation
- Lab 5: Exchange 2003 Introduction
- Lab 6: SMTP Connector
- Lab 7: Unity Installation
- Lab 8: CallManager Setup and Integration with Unity
- Lab 9: Unity Integration
- Lab 10: Configuring Unity
- Lab 11: Add Subscribers and Test Integration
- Lab 12: Dial Plan and Restriction Tables (Optional Challenge Lab)
- Lab 13: Deploying G.729
- Lab 14 System Tools
- Lab 15: ViewMail for Outlook
- Lab 16: Internet Voice Connector
- Lab 17: Internet Subscribers and Blind Addressing
- Lab 18: Text to Speech
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