Cisco Authorized 5-day Course on IP Telephony Technology
Course Description
Learn to avoid design disasters by exploring the breadth of technical issues in designing Unified Communications networks. By applying a consistent set of analytical tools, best practices, and design methodology to the complex set of requirements and problems faced by a systems engineer, the full potential for a stable, scalable, and feature-rich Unified Communications system can be realized.
Intended Audience
Design and sales engineers from customers, channel partners, and distributors
Prerequisites
CCNA Certification, QOS - Implementing Cisco Quality of Service and a working knowledge of existing legacy or IP Telephony
Course Outline
1. Features of the Cisco Unified Communications Network
- Cisco Unified Communications Manager (Cisco UCM)
- Cisco UCM 6.x
- Cisco UCM Express 4.1
- UC500 SMB Appliance
- Cisco Unified Communications Messaging Components
- Unity
- Unity Connection
- Unity Express
- Cisco Mobility and Presence
- Cisco UCM 6.x Mobility Support
- Cisco Unified Mobile
- Communicator
- Cisco 7921 IP PhoneCisco Unified Presence
- Cisco Unified Communications Conferencing Components
- Cisco UCM Express 4.1 Hardware Conferencing
- Cisco UCM 6.x Enhancements
- Cisco MeetingPlace Express 2.0
- Cisco MeetingPlace 6.0
- Cisco Contact Center
- Cisco Contact Center Express
- Cisco Contact Center Enterprise with Deployment Scenarios
- Management Tools
- Cisco Unified Operations Manager 2.0.1
- Cisco Unified Service Monitor 2.0.1
- Cisco Unified Provisioning Manager 1.1
- Cisco Unified Service Statistics Manager 1.0
- Security Principles and Practices to Protect Your Unified Communications Architecture from Attack
- Security Overview
- Firewalls at Layer 2 using ASA TLS Proxy
- Firewalls at Layer 3
2. Designing the LAN for Unified Communications Deployment
- Campus Evolution and the Three-Tier Design
- Connecting IP Phones
- Wiring
- IP Addressing and VLAN design
- Power over Ethernet
- Designing High Availability at the Data Link and Network Layers
- Link Redundancy
- Spanning Tree and Rapid Spanning Tree
- Network Layer Redundancy
- Extending Layer 3 to the Access Layer
- Reviewing LAN QoS for IP Telephony
- Designing the Access Layer
- Designing the Distribution Layer
- Designing the Core Layer
3. Provision and Allocate WAN Services to Data and Voice/Video Traffic
- Sizing the WAN Link Step-By-Step
- Step 1: Select a Codec
- Step 2: Determine Busy Hour Traffic
- Step 3: Calculate Number of Lines
- Traffic Engineering using either an Erlang Calculator or Erlang Tables
- Step 4: Calculate WAN Link Bandwidth for Voice
- Step 5: Establish a Baseline for IP WAN Data Traffic
- Step 6: Calculate Overhead Traffic
- Step 7: Calculate the IP Bandwidth Requirement
- Designing WAN QOS for Cisco Unified Communications
4. Designing Unified Communication Call Control
- Selecting and Provisioning Voice Gateways
- Review of VoIP Gateways
- Specify Endpoint Survivability
- Specify Fax and Modem Support
- Support for Q.SIG Protocols
- Trunk Sizing
- Internet Telephony Service Providers (ITSP)
- Analyze Gateway Requirements
- Designing the Location and Quantity of DSPs to Support Required Media Resources
- Media Resource and DSP Overview
- Calculating DSP Requirements for Voice Termination Points
- Calculating Conferencing Requirements
- Calculating Hardware MTP and Transcoding Requirements
- Calculating Encryption Requirements
- Calculating IPSLA Requirements
- Specifying Platforms for the Media Resource Group
- Selecting the Appropriate Cisco Unified Call Control Deployment Model Based on Requirements
- Call Control Application Options
- Cisco Unified Communications Manager 6.x Clustering
- Cisco Unified Communications Manager Deployment Models
- Single Site Deployment
- Single Site Co-Resident Deployment
- Multisite WAN with Centralized Call Processing
- Multisite WAN with Distributed Call Processing
- Multisite Single Cluster Call Processing
- Multisite WAN Hybrid Call Processing
- Select the appropriate Cisco Unified Communications Manager Deployment Model
- Determine the MOH Transport Mechanism
- Designing Effective Dial Plans
- Dial Plan Overview
- Numbering and Dialing Schemes
- Path Selection
- Calling Privileges
- Digit Manipulation
- Designing the Dial Plan
- Designing Emergency Services for Effectiveness and Compliance with Local E911 Regulations
- Plan E911 Functionality
- Public Safety Answering Points (PSAP) and Providers
- Interface Definition and Configuration
- Cisco Emergency Responder (CER) Overview
- Evaluating the effect of E911 on the Dial Plan
- Evaluate the effect of E911 on Gateways
- Designing a Secure Cisco Unified Communications Solution
- Incorporating the Corporate Security Policy into the Design
- Specifying Adequate Physical Security
- VLANs and Broadcast Domains
- Secure IP Phones
- Securing Cisco Unified Communication Manager
- Designing for Voice Encryption
Course Labs
Upon completing this course you will be able to:
- Lab 2-1: Designing LANs to Support Cisco Unified Communications
- Lab 3-1: Engineering WAN Connectivity
- Lab 4-1: Selecting a Voice Gateway
- Lab 4-2: Calculating DSP Requirements by Location
- Lab 4-4: Select the Appropriate Call Agents and Protocols
- Lab 4-5: Designing the Dial Plan
- Lab 4-6: Designing the E911 Components for CER
- Lab 4-7: Completing the SPAN Engineering Cisco Unified Communication Call Control Design
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