Troubleshooting and Maintaining Cisco IP Networks v1.0 (TSHOOT)

5-day Hands-on Cisco Authorized Course - Cisco Course v1.0 | Prepares you for Cisco Exam 642-832.

Course Description

In this course, networking professionals who work in complex network environments will gain the skills needed to maintain their networks and to diagnose and resolve network problems quickly and effectively. You will learn to troubleshoot and maintain particular technologies, and you will learn procedural and organizational aspects of the troubleshooting and maintenance process. A large part of the course consists of practicing these skills and reinforcing the concepts by putting them to use in a controlled environment.

At the end of the course, you will have increased your skill level and developed a set of best practices that are based on your experience and the experiences of other students and that you can take back to your organization. This course is a component of the CCNP curriculum and assists the network professional in preparing for Cisco CCNP certification.

Course Objectives

Upon completion of this course, you should be able to:

• Plan and document the most commonly performed maintenance functions in complex enterprise networks
• Develop a troubleshooting process to identify and resolve problems in complex enterprise networks
• Select tools that best support specific troubleshooting and maintenance processes in large, complex enterprise networks
• Maintenance procedures and fault resolution in switching-based environments
• Maintenance procedures and fault resolution in routing-based environments
• Maintenance procedures and fault resolution in a secure infrastructure
• Troubleshoot and maintain integrated, complex enterprise networks

Intended Audience

• Network professionals, including network engineer, network operations center (NOC) technical support personnel, or help desk technicians, who want to improve their skills maintaining and troubleshooting complex Cisco IP networks

Prerequisites

Student prerequisites are as follows:

• CCNA certification or familiarity with internetworking technologies and the ability to perform basic configuration of Cisco routers, including practical experience installing, operating, and maintaining
• Cisco routers and switches in an enterprise environment
• CCNA Boot Camp v2.0
• ROUTE - Implementing Cisco IP Routing v1.0
• SWITCH - Implementing Cisco IP Switched Networks v1.0

Course Outline

1. Planning Maintenance for Complex Networks
1. Applying Maintenance Methodologies
2. Common Maintenance Processes and Procedures
3. Network Maintenance Tools, Applications, and Resources
2. Planning Troubleshooting Processes for Complex Enterprise Networks
1. Lab 2-1 Debrief
2. Applying Troubleshooting Methodologies
3. Planning and Implementing Troubleshooting Procedures
4. Integrating Troubleshooting into the Network Maintenance Process
3. Maintenance and Troubleshooting Tools and Applications
1. Assembling a Basic Diagnostic Toolkit Using Cisco IOS Software
2. Using Specialized Maintenance and Troubleshooting Tools
3. Lab 3-1 Debrief
4. Maintaining and Troubleshooting Campus Switching-Based Solutions
1. Troubleshooting VLANs
2. Troubleshooting Spanning Tree
3. Lab 4-1 Debrief
4. Troubleshooting Switched Virtual Interfaces and Inter VLAN Routing
5. Troubleshooting FHRPs
6. Lab 4-2 Debrief
7. Troubleshooting Performance Problems on Switches
8. References to Additional Campus Switching Technologies in E-Learning
5. Maintaining and Troubleshooting Routing-Based Solutions
1. Troubleshooting Network Layer Connectivity
2. Troubleshooting EIGRP
3. Lab 5-1 Debrief
4. Troubleshooting OSPF
5. Troubleshooting Route Redistribution
6. Lab 5-2 Debrief
7. Troubleshooting BGP
8. Lab 5-3 Debrief
9. Troubleshooting Performance Problems on Routers
10. Lab 5-4 Debrief
11. References to Additional Troubleshooting on NAT and DHCP in E-Learning
6. Maintaining and Troubleshooting Network Security Solutions
1. Troubleshooting Security Features
2. Impact of security features on network troubleshooting
3. Lab 6-1 Debrief
4. Security Features Review
5. Diagnose and resolve transport layer problems in a structured manner
6. Verify the operation of Cisco IOS Firewall stateful packet inspection
7. Diagnose and resolve problems related to using AAA on routers and switches
8. Lab 6-2 Debrief
9. References to Additional Security Troubleshooting in E-Learning
10. Troubleshooting Network Applications Services e-learning module
11. Troubleshooting Branch Office and Remote Worker Problems e-learning module
12. Process of accessing and using e-learning content
7. Maintaining and Troubleshooting Integrated, Complex Enterprise Networks
1. Troubleshooting Complex Environments
2. Primary lessons learned about network maintenance and troubleshooting tasks during previous labs
3. Lab 7-1 Debrief

Course Labs

• Lab 1-1: Lab Access
• Lab 2-1: Introduction to Troubleshooting
• Lab 3-1: Maintenance and Troubleshooting Tools
• Lab 4-1: Layer 2 Connectivity and Spanning Tree
• Lab 4-2: Layer 3 Switching and First-Hop Redundancy
• Lab 5-1: Layer 3 Connectivity and EIGRP
• Lab 5-2: OSPF and Route Redistribution
• Lab 5-3: Border Gateway Protocol
• Lab 5-4: Router Performance
• Lab 6-1: Introduction to Network Security
• Lab 6-2: Cisco IOS Security Features
• Lab 7-1: Troubleshooting Complex Environments