Cisco Unified Presence Design & Implementation Plus Mobility

Convergent Communications, Inc. - A Cisco Systems Learning Partner

PRSDI - Plus

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Cisco Unified Presence Design & Implementation Plus Mobility - 5-day Hands-on class for Experienced Engineers developed for Cisco by CCI

Deploy Presence and Mobility with Cisco Unified Communications Manager 6.1 and Cisco Unified Presence Server (CUP) 6.0 and Integrate with Microsoft Office Communications Server (OCS) and Microsoft Office Communicator (MOC) client

Course Description

With Cisco’s move to its unified communications architecture, voice engineers must now be able to address Cisco Unified Communications Manager (UCM) deployment with Session Initiation Protocol (SIP) and Presence. Integration with Cisco UC products and third party solutions requires additional competencies.

By using Cisco Unified Presence Design and Implementation (PRSDI) v6.1 as a basis, and adding additional content on additional advanced topics such as mobility Single Number Reach (SNR) and SIP, PRSDI Plus Mobility will prepare you for installing and configuring a Cisco Unified Presence Release 6 solution. It also includes integration options with other Cisco Unified Communications products as well as third-party presence solutions, including Microsoft Live Communications Server, Microsoft Office Communications Server, and IBM Lotus Sametime. Finally, it presents deployment and maintenance options.

Course Objectives

Upon completing this course, the student will be able to:

Configure CUCM 6 to use LDAP for Windows AD integration.
Demonstrate the use of selected troubleshooting tools provided by or used with CUCM 6.1.
Configure SIP endpoints in the enterprise.
Configure SIP trunks in the enterprise.
Configure SIP endpoints in an SRST environment.
Configure the CUP 6.0 component of a presence-enabled telephony solution with a CUCM 6.1.
Understand the features and integration requirements needed to implement a presence-enabled telephony solution with a CUCM 6.1 using CUP 6.0 and CUPC 1.2
Migrate from locations-based CAC to network-based CAC using RSVP.
Integrate a presence-enabled Cisco Unified Communications deployment with a Microsoft OCS and MOC deployment.
Configure CUCM for Mobility [single number reach]
Configure federated presence connections.

Course Benefits

The Cisco Unified Communications system provides structure and intelligence to help organizations integrate their communications more closely with business processes, and ensure that information reaches recipients quickly, through the most appropriate medium.

In this course you will deploy key components that enable unified communications: SIP and Presence with CUCM 6.0 (or CUCM 5.x) and with CUPS 6.0 and Microsoft OCS integration.

SIP provides a standards-based approach to enabling IP communications with numerous devices and applications. IP telephony engineers familiar with CCM 4.0 must learn how to deploy the new SIP features in CUCM 5.x and 6.0 to meet the increased demand for SIP functionality. You will implement SIP in the enterprise. Advanced SIP dial plans will be given an in-depth treatment with supporting labs. You will configure Cisco 7961 phones, third-party SIP phones, and third-party SIP softphones.

Cisco Unified Presence (CUP) is a critical component that collects information about a user's availability status and communications capabilities, including whether or not that user is using a communications device—such as a phone or Cisco Unified Video Advantage—or if that user has Web collaboration or videoconferencing enabled on their system. Based on information captured by CUP, applications such as Cisco Unified Personal Communicator (CUPC), Unity, MeetingPlace and CUCM can improve productivity by helping users connect with colleagues more efficiently by determining the most effective avenue for collaborative communication in real-time.

You will configure CUCM for Presence and create a SIP trunk for connection to the CUP server. Cisco’s presence solution is based on IETF standards Session Initiation Protocol (SIP) and SIP for Instant Messaging and Presence Leveraging Extensions (SIMPLE). Cisco Communications Manager 6.0 and Cisco Unified Presence 6.0 enable third-party SIP devices and integration with third-party presence servers. CUCM 6 illustrates the power of deploying standards-based solutions as you integrate CUP with Microsoft’s Office Communication Server (OCS) and validate presence features across the two platforms. You will see presence status among a Microsoft Office Communicator (MOC) client, Cisco SIP phones, Cisco Unified Personal Communicator (CUPC), SIPURA phones and third party SIP softphones.

Why Take PRSDI-Plus from CCI?

Added Feature	Benefit
Improved Learning Environment
Full mesh PSTN lab design.	The simulated PSTN allows realistic learning scenarios such as presence among ALL devices in the student lab pods and configuring federated presence connections among pods.
Physical phones [Cisco 7961s, SIP 3rd Party phone] as well as soft phones [CUPC, 3rd party SIP softphones] in each student pod	Richer hands on experience that better reinforces learning by practicing more realistic learning scenarios.
Two student laptops in each pod configured with multiple softphones and necessary management applications.	Enables a greater number of device-to-device communication scenarios thereby providing a richer learning experience.
Additional Technology Coverage
SIP Protocol Review	Understanding this standards-based protocol is important to unified communications deployments.
SIP endpoints, Cisco and 3rd party, physical phones [Cisco 7961s and Linksys 931] as well as CUPC, CIPC and 3 rd party SIP softphones.	Greater variety of devices support richer learning experience. Students have more flexibility, variety and experience in multiple UC devices.
Configure Survivable Remote Site Telephony (SRST) in a SIP CUCM 6 environment	Necessary for users deploying SIP in their UC environment because of differences between SIP and SCCP SRST deployments.
Configure CUCM 6 to use Lightweight Directory Access Protocol (LDAP) for Directory Integration [e.g. Active Directory (AD)]	CUCM runs on a Linux platform, thus LDAP is required to communicate with a Domain Controller.
Configure CUCM for Mobility [single number reach]	Mobility is a unified communications feature that allows callers to dial a signle number to reach a recipient at multiple end-points. Deploying this feature is covered in this class.
Configure federated presence connections.	Federation allows secure presence information to be shared among business partners.

If you are an experienced IP telephony engineer who needs fast-paced, hands-on experience with UCM 6 features and an in-depth treatment of CUP and Microsoft OCS integration, this is the class for you.

PRSDI-Plus offers the following features:

Hands-on experience with deploying the Cisco Unified Presence Server (CUP) 6.0 and integrating it with Microsoft’s Office Communications Server (OCS)
Provides hands-on integration of CUCM 6 with Active Directory to enable access to corporate directory infrastructure
Practice hands-on lab exercises such as:

Modifying SIP dial rules to enable dialing by URL
Configure SRST for SIP support
Migrate CAC from locations-based CAC to RSVP
Identify and verify changes that fail after an upgrade
Create users in CLI and illustrate difference in capabilities
Integration of third-party SIP soft phones and Cisco Unified Communications client

Prerequisites

This course addresses advanced topics in depth and lab exercises are written at an expert level. Therefore, students must have taken one of the following classes, or have commensurate work experience:

CallManager Bootcamp 4
Communications Manager Bootcamp 5
CIPT1 4.x
CIPT1 5.0
CIPT1 6

Lab Topology

The Cisco PRSD1-Plus hands-on lab simulates an enterprise’s centralized deployment featuring HQ and Branch offices implementing a SIP and Presence unified communications solution. SRST for SIP is deployed in the branch for SIP devices with PSTN failover. The lab includes a Unified Communications Manager, CUP, multiple SIP phones, laptops running soft phones, Cisco advanced SIP phones, MOC, and third-party SIP phones.

Course Outline

Module 1: Presence Overview
Explain presence technology and solutions, and describe Cisco Unified Communications Manager and Cisco Unified Communications Manager Express Presence.

Lesson 1 : Introducing Presence
The lesson introduces the presence feature and explains why it is important to use presence to increase productivity and speed up communication.
Lesson 2 : Describing Cisco Unified Communications Manager Presence
The lesson describes the native presence features in Cisco Unified Communications Manager in more detail and differentiates between Skinny Client Control Protocol (SCCP) and session initiation protocol (SIP) protocols.
Lesson 3 : Configuring Presence in Cisco Unified Communications Manager Express
This lesson explains and compares presence in Cisco Unified Communications Manager Express with presence in Cisco Unified Communications Manager.

Module 2: Design Cisco Unified Presence
Design Cisco Unified Presence deployment solutions

Lesson 1 : Designing Cisco Unified Presence Server
This lesson explains how to design a Cisco Unified Presence cluster, select a server, and size the cluster.
Lesson 2 : Designing Cisco Unified Presence Deployments
This lesson explains the different Cisco Unified Presence deployment models.
Lesson 3 : Designing Cisco Unified Presence Security
This lesson describes security for Cisco Unified Presence.
Lesson 4 : Introducing Cisco Unified Personal Communicator
This lesson describes the features, interfaces, and design guidelines for Cisco Unified Personal Communicator.
Lesson 5 : Configuring Cisco IP Phone Messenger
This lesson explains design of redundant Cisco IP phone services for the IP Phone Messenger application.

Module 3: Integrate with Cisco Unified Presence
Describe Cisco Unified Presence interoperability and integration options.

Lesson 1 : Understanding Cisco Unified Presence Interoperability
This lesson lists the various components of a Cisco Unified Presence solution and describes the interaction between them when creating an integrated solution.
Lesson 2 : Integrating Cisco Products
This lesson describes Cisco Unified Communications products with which Cisco Unified Presence can integrate.
Lesson 3 : Integrating Third-Party Presence Server
This lesson explains the option for integrating Cisco Unified Presence 6.1 with popular third-party applications.

Module 4: Deployment of Cisco Unified Presence
Install and configure Cisco Unified Presence and integrate it with other presence solutions.

Lesson 1 : Installing Cisco Unified Presence
This lesson describes how to install Cisco Unified Presence.
Lesson 2 : Configuring Cisco Unified Communications Manager
This lesson explains how to configure Cisco Unified Communications Manager for integration with Cisco Unified Presence.
Lesson 3 : Configuring Cisco Unified Presence
Upon completing this lesson, you will be able to configure Cisco Unified Presence to integrate with Cisco Unified Communications Manager.
Lesson 4 : Integrating with Microsoft
This lesson explains how to integrate Cisco Unified Presence into a Microsoft environment consisting of Active Directory, Exchange Server, LCS/OCS, and MOC.
Lesson 5 : Integrating with IBM Lotus Sametime
This lesson explains how to set up Cisco Click-to-Call integration for IBM Lotus Sametime.

Module 5: Maintain Cisco Unified Presence
Maintain and administer Cisco Unified Presence and perform disaster recovery.

Lesson 1: Understanding Cisco Unified Presence Serviceability
This lesson explains how to use the Cisco Unified Presence Serviceability to manage services and the Cisco Unified Presence system.
Lesson 2 : Exploring Cisco Unified Operating System Administration
This lesson describes how to map out a Cisco Unified Presence system via the Operating System Administration pages.
Lesson 3 : Describing Disaster Recovery
This lesson explains how to back up and restore a Cisco Unified Presence server or cluster.

Module 6: Advanced Topics
This module explains additional topics: Active Directory integration, implementing SIP endpoints and trunks, SIP and SRST, RSVP, and Mobility.

Lesson 1 : Configuring Unified Communications Manager 6 for Active Directory Integration
Configure Unified Communications Manager 6 to use LDAP for Windows AD integration.
Lesson 2 : Implementing SIP Endpoints
Configure SIP endpoints in the enterprise.
Lesson 3 : Implementing SIP Trunks
Configure SIP trunks.
Lesson 4 : Configuring SIP Endpoints in an SRST Environment
Configure SIP endpoints in an SRST environment.
Lesson 6 : Implementing Mobility in CUCM 6
Deploy Single Number Reach (SNR) in CUCM6.
Lesson 7 : Implementing Presence Federation
Configure federated presence connections.

Course Labs

Lab 1-1: Configure Cisco Unified Communications Manager Presence
Lab 4-1: Configure Cisco Unified
Lab 4-2: Configuring Cisco Unified Presence
Lab 4-3: Configuring Microsoft for Presence
Lab 5-1: Managing and Administering Cisco Unified Presence
Lab 5-2: Perform Disaster Recovery
Lab 6-1 Configure and Verify AD Integration using LDAP
Lab 6-2 Implement SIP Endpoints
Lab 6-3 Implement SIP Trunks
Lab 6-4 Configure Remote SIP Endpoints for SRST
Lab 6-5 Implement CAC Using RSVP
Lab 6-6 Configure Single Number Reach
Lab 6-7 Configure federation