5-day Hands-on Assessment Driven Training Class class for Experienced Engineers developed for Cisco by CCI
Deploy Presence and Mobility with Cisco Unified Communications Manager 6.1 and Cisco Unified Presence Server (CUP) 6.0. Integrate with Microsoft Office Communications Server (OCS) and Microsoft Office Communicator (MOC) client. Deploy Cisco Mobility features.
Course Description
With Cisco’s move to its unified communications architecture, voice engineers must now be able to address Cisco Unified Communications Manager (UCM) deployment with Session Initiation Protocol (SIP) and Presence. Integration with Cisco UC products and third party solutions requires additional competencies.
Based on Cisco Unified Presence Design and Implementation (PRSDI) v6 with additional content to address advanced topics such as Interdomain Federation, mobility and SIP, CCI’s PRSDI Plus Mobility course will prepare you for installing and configuring a Cisco Unified Presence Release 6.1 solution. It also includes integration options with other Cisco Unified Communications products as well as third-party presence solutions, including Microsoft Office Communications Server, and IBM Lotus Sametime.
What is Assessment Driven Training?
Assessment driven training improves individual learning success. It ensures we fill the gap in each student’s knowledge by assessing knowledge and skills before, during and after training.
Process
- Before Training - By using a variety of assessment tools, we are able to determine the level of student knowledge and skills before the training begins.
- During the Training Event - During the class, the instructor uses our learning methods to validate student understanding and then reviews areas of misunderstanding with the class or with individual students. These reviews ensure that misconceptions can be caught earlier in the learning process and actions can be taken to remediate them.
- At the end of the Training Event – We use various pre-defined methods to assess and reinforce learning. This includes culminating lab exercises, test questions, or review activities.
Benefits
- Interactive assessments interwoven into instruction to prepare students to successfully leave class with certification of appropriate skills and knowledge
- Engineers understand how Cisco’s products correctly operate as the Adaptive testing help uncover weaknesses and correct them while in class
- Students receive extra practice on the topics they find challenging at the time they need it.
- Engineers leave the classroom confidently prepared for the job at hand because their areas of doubt are uncovered and removed in the classroom.
- Employers/Managers get quicker results on the job and provide less support to newly trained engineers
CCI’s Assessment Driven Training ensures students will know the skills and knowledge from the course objectives and will pass the Presence Specialization test at the conclusion of this course. In two pilot courses, 16 of 17 students passed their test the first try and the 17 th student passed on the 2 nd try.
Course Objectives
Upon completing this course, the student will be able to:
- Configure the CUP 6.1 component of a presence-enabled telephony solution with a CUCM 6.1.
- Understand the features and integration requirements needed to implement a presence-enabled telephony solution with a CUCM 6.1 using CUP 6.1 and CUPC 1.2
- Migrate from locations-based CAC to network-based CAC using RSVP.
- Integrate a presence-enabled Cisco Unified Communications deployment with a Microsoft OCS and MOC deployment.
- Configure CUCM for Mobility [single number reach]
- Configure CUCM 6 to use LDAP for Windows AD integration.
- Demonstrate the use of selected troubleshooting tools provided by or used with CUCM 6.1.
- Configure SIP endpoints in the enterprise.
- Configure SIP trunks in the enterprise.
- Configure SIP endpoints in an SRST environment.
Course Benefits
The Cisco Unified Communications system provides structure and intelligence to help organizations integrate their communications more closely with business processes, and ensure that information reaches recipients quickly, through the most appropriate medium. In this course you will deploy key components that enable unified communications: SIP and Presence with UCM 6.1 and with CUP 6.1 and integration with both 3 rd party and Cisco applications. Presence will be implemented first in the Cisco environment and the with the 3 rd party presence solution, Microsoft OCS.
CUCM 6 runs on a Linux appliance and the CM database is Informix instead of SQL. To integrate with an Active Directory environment, you must use LDAP. You will use LDAP to synchronize with Active Directory in the lab and learn best practices.
Call admissions control (CAC) is necessary for maintaining voice quality, and Resource Reservation Protocol (RSVP) is the recommended mechanism for CAC in deployments based on Session Initiation Protocol (SIP). You will migrate from locations-based CAC to RSVP both within CUCM and in the HQ and branch routers.
SIP provides a standards-based approach to enabling IP communications with numerous devices and applications. IP telephony engineers familiar with earlier Unified Communications manager releases must learn how to deploy the SIP features in UCM 6.1 to meet the increased demand for SIP functionality. You will implement SIP in the enterprise. Trunk side and line side SIP are covered at an advanced level that includes SIP Survival Remote Site Telephony (SRST) support which is critical for remote site reliability. Advanced SIP dial plans will also be given an in-depth treatment with supporting labs. To support learning these skills, you will configure Cisco 7961 phones, third-party SIP phones, and third-party SIP softphones.
The Cisco Unified Presence Server (CUP) is a critical component that collects information about a user's availability status and communications capabilities, including whether or not that user is using a communications device—such as a phone or Cisco Unified Video Advantage—or if that user has Web collaboration or videoconferencing enabled on their system. Based on information captured by CUP, applications such as Cisco Unified Personal Communicator (CUPC) and CUCM can improve productivity by helping users connect with colleagues more efficiently by determining the most effective avenue for collaborative communication in real-time.
You will configure CUCM for Presence and create a SIP trunk for connection to the CUP server. Based on IETF standards Session Initiation Protocol (SIP) and SIP for Instant Messaging and Presence Leveraging Extensions (SIMPLE), CUCM 6.1 SIP and CUP 6.0 enable third-party SIP devices and integration with third-party presence servers. CUCM 6 illustrates the power of deploying standards-based solutions as you integrate CUP with Microsoft’s Office Communications Server (OCS) and validate presence features across the two platforms. You will see presence status among a Microsoft Office Communicator (MOC) client, Cisco SIP phones, Cisco Unified Personal Communicator (CUPC), SIPURA phones and third party SIP softphones.
Why Take PRSDI-Plus from CCI?
Added Feature |
Benefit |
Improved Learning Environment |
Full mesh PSTN lab design. |
The simulated PSTN allows realistic learning scenarios such as presence among ALL devices in the student lab pods and configuring federated presence connections among pods. |
Physical phones [Cisco 7961s, SIP 3rd Party phone] as well as soft phones [CUPC, 3rd party SIP softphones] in each student pod |
Richer hands on experience that better reinforces learning by practicing more realistic learning scenarios. |
Two student laptops in each pod configured with multiple softphones and necessary management applications. |
Enables a greater number of device-to-device communication scenarios thereby providing a richer learning experience. |
Assessment-driven training from experienced coaches |
Improves student success in mastering skills and helps students required to pass the specialization test |
Additional Technology Coverage |
SIP Protocol Review |
Understanding this standards-based protocol is important to unified communications deployments. |
SIP endpoints, Cisco and 3rd party, physical phones [Cisco 7961s and Linksys 931] as well as CUPC, CIPC and 3 rd party SIP softphones. |
Greater variety of devices support richer learning experience. Students have more flexibility, variety and experience in multiple UC devices. |
Configure Survivable Remote Site Telephony (SRST) in a SIP CUCM 6 environment |
Necessary for users deploying SIP in their UC environment because of differences between SIP and SCCP SRST deployments. |
Configure CUCM 6 to use Lightweight Directory Access Protocol (LDAP) for Directory Integration [e.g. Active Directory (AD)] |
CUCM runs on a Linux platform, thus LDAP is required to communicate with a Domain Controller. |
Configure CUCM for Mobility [single number reach] |
Mobility is a unified communications feature that allows callers to dial a single number to reach a recipient at multiple end-points. Deploying this feature is covered in this class. |
If you are an experienced IP telephony engineer who needs fast-paced, hands-on experience with UCM 6 features and an in-depth treatment of CUP and Microsoft OCS integration, this is the class for you.
PRSDI-Plus offers the following features:
- Hands-on experience with deploying the Cisco Unified Presence Server (CUP) 6.0 and integrating it with Microsoft’s Office Communications Server (OCS)
- Provides hands-on integration of CUCM 6 with Active Directory to enable access to corporate directory infrastructure
- Practice hands-on lab exercises such as:
- Configuring Cisco Unified Communications Manager Presence
- Configuring Cisco Unified Communications Manager for Presence
- Configuring Cisco Unified Presence
- Configuring Microsoft for Presence
- Managing and Administering Cisco Unified Presence
- Performing Disaster Recovery
- Implementing SIP Endpoints
- Implementing SIP SRST
- Implementing Extension Mobility
- Implementing Cisco Unified Mobility
- Implementing CAC with RSVP
Prerequisites
This course addresses advanced topics in depth and lab exercises are written at an expert level. Therefore, students must have the following skills and knowledge:
- Ability to implement and operate multisite Cisco Unified Communications Manager deployments using Cisco Communications Manager 3.3 or later
- Voice-related protocol knowledge, including Skinny Call Control Protocol (SCCP), Media Gateway Control Protocol (MGCP), H.323, and SIP
- Sufficient knowledge/experience with Cisco quality of service to understand queuing mechanisms and how priority queues are built
Lab Topology
The PRSDI-Plus hands-on lab simulates an enterprise’s centralized deployment featuring HQ and Branch offices implementing a SIP and Presence unified communications solution. SRST for SIP is deployed in the branch for SIP devices with PSTN failover. The lab includes a Unified Communications Manager, CUP, multiple SIP phones, laptops running soft phones, Cisco advanced SIP phones, MOC, and third-party SIP phones.
Course Outline
- Module 1: Presence Overview
Explain presence technology and solutions, and describe Cisco Unified Communications Manager and Cisco Unified Communications Manager Express Presence.
- Lesson 1: Introducing Presence
The lesson introduces the presence feature and explains why it is important to use presence to increase productivity and speed up communication.
- Lesson 2: Describing Cisco Unified Communications Manager Presence
The lesson describes the native presence features in Cisco Unified Communications Manager in more detail and differentiates between Skinny Client Control Protocol (SCCP) and session initiation protocol (SIP) protocols.
- Lesson 3: Configuring Presence in Cisco Unified Communications Manager Express
This lesson explains and compares presence in Cisco Unified Communications Manager Express with presence in Cisco Unified Communications Manager.
- Module 2: Design Cisco Unified Presence
Design Cisco Unified Presence deployment solutions
- Lesson 1: Designing Cisco Unified Presence Server
This lesson explains how to design a Cisco Unified Presence cluster, select a server, and size the cluster.
- Lesson 2: Designing Cisco Unified Presence Deployments
This lesson explains the different Cisco Unified Presence deployment models.
- Lesson 3: Designing Cisco Unified Presence Security
This lesson describes security for Cisco Unified Presence.
- Lesson 4: Introducing Cisco Unified Personal Communicator
This lesson describes the features, interfaces, and design guidelines for Cisco Unified Personal Communicator.
- Lesson 5: Configuring Cisco IP Phone Messenger
This lesson explains design of redundant Cisco IP phone services for the IP Phone Messenger application.
- Module 3: Integrate with Cisco Unified Presence
Describe Cisco Unified Presence interoperability and integration options.
- Lesson 1: Understanding Cisco Unified Presence Interoperability
This lesson lists the various components of a Cisco Unified Presence solution and describes the interaction between them when creating an integrated solution.
- Lesson 2: Integrating Cisco Products
This lesson describes Cisco Unified Communications products with which Cisco Unified Presence can integrate.
- Lesson 3: Integrating Third-Party Presence Server
This lesson explains the option for integrating Cisco Unified Presence 6.1 with popular third-party applications.
- Module 4: Deployment of Cisco Unified Presence
Install and configure Cisco Unified Presence and integrate it with other presence solutions.
- Lesson 1: Installing Cisco Unified Presence
This lesson describes how to install Cisco Unified Presence.
- Lesson 2: Configuring Cisco Unified Communications Manager
This lesson explains how to configure Cisco Unified Communications Manager for integration with Cisco Unified Presence.
- Lesson 3: Configuring Cisco Unified Presence
Upon completing this lesson, you will be able to configure Cisco Unified Presence to integrate with Cisco Unified Communications Manager.
- Lesson 4: Integrating with Microsoft
This lesson explains how to integrate Cisco Unified Presence into a Microsoft environment consisting of Active Directory, Exchange Server, LCS/OCS, and MOC.
- Lesson 5: Integrating with IBM Lotus Sametime
This lesson explains how to set up Cisco Click-to-Call integration for IBM Lotus Sametime.
- Module 5: Maintain Cisco Unified Presence
Maintain and administer Cisco Unified Presence and perform disaster recovery.
- Lesson 1: Understanding Cisco Unified Presence Serviceability
This lesson explains how to use the Cisco Unified Presence Serviceability to manage services and the Cisco Unified Presence system.
- Lesson 2: Exploring Cisco Unified Operating System Administration
This lesson describes how to map out a Cisco Unified Presence system via the Operating System Administration pages.
- Lesson 3: Describing Disaster Recovery
This lesson explains how to back up and restore a Cisco Unified Presence server or cluster.
- Module 6: Advanced Topics
This module explains additional topics: Active Directory integration, implementing SIP endpoints and trunks, SIP and SRST, RSVP, and Mobility.
- Lesson 1: Implementing SIP Endpoints
Configure SIP endpoints in the enterprise.
- Lesson 2: Configuring SIP Endpoints in an SRST Environment
Configure SIP endpoints in an SRST environment.
- Lesson 3: Implementing InterDomain Federation
- Lesson 4: Implementing Device Mobility
- Lesson 5: Implementing Extension Mobility
Issues with Users Roaming Between Sites
Course Labs
- Navigating the Lab
- Explore lab topology (discovery)
- Verify licenses
- Use GUI to restore the CUCM server and the CLI to restore the CUP server
- Configure and Verify AD Integration using LDAP
- Set up LDAP directory information
- Enable sync from LDAP server, specifying time, frequency, and scope of sync
- Define server type
- Specify attribute value for user IDs
- Validate propagation of user data from AD to CUCM database
- Using CUCM 6 Troubleshooting Tools
- Ping
- Install RTMT
- Use RTMT
- Create an RTMT alert
- Configure a trace
- View a trace
- Log off RTMT
- Work with CDRs using CAR
- Document call quality using existing tools
- Demonstrate presence-specific trace collection techniques
- Capture SIP/SIMPLE traces to verify invite header content
- Implement SIP Endpoints
- Configure SIP phones
- Integrate third-party SIP phones
- Integrate third-party SIP softphones
- Modify dial rules to allow dial by URL
- Implement SIP Trunks
- Create SIP profile
- Create SIP trunk security profile
- Create a SIP trunk
- Configure destination address
- Configure destination port
- Associate SIP trunk with an RP or RL
- Configure timers, counters, and service parameters
- Reset SIP trunk
- Repeat for remaining pods
- Configure Remote SIP Endpoints for SRST
- Enable SIP-SIP capabilities
- Configure SIP registrar
- Configure backup registrar service
- Verify SIP registrar configuration
- Verify Proxy Dial Peer configuration
- Configure SRST settings in CUCM
- Stop CUCM service to verify SRST operation
- Implement CAC Using RSVP
- Configure location-based CAC
- Migrate to RSVP CAC
- Enable Status in CUCM 6.1
- Enable status detection and notification
- Configure IP phone for BLF speed dial(s)
- Verify status is displayed on speed dial buttons and on directories
- Create new presence group
- Add directory numbers to new presence group
- Verify that viewing status is restricted based on group membership
- Enable CUP and IPPM in the CUCM
- Configure CUP
- Integrate CUP and CUCM
- Enable IPPM on IPT endpoints within the student pod
- Verify status and text messages are conveyed between IPT endpoints
- Deploy CUPC in the student pod
- Install CUPC on pod laptop(s)
- Establish login with CUP from CUPC client
- Verify status is displayed on CUPC client for selected presence entities
- Select available presence entity for communication with multiple media types (voice/text/video)
- Place inter-cluster calls with CUPC
- Integrating CUCM/CUP with MS OCS and MOC
- Configure the Cisco Unified Presence Server (CUP) and Microsoft Office Communications Server (OCS) to exchange presence data and support unified communications
- Configure Microsoft Office Communicator (MOC) to terminate unified communications via OCS
- Manage presence entities in MOC
- Place calls between MOC client and CUCM IP telephony endpoints within the student pod
- Implementing Interdomain Federation with Microsoft OCS
- Configure MOC client with OCS
- Configure OCS to MS Access Edge Server
- Configure Access Edge to CUPS
- Implementing Device Mobility
- Implement single number reach
- Implement Extension Mobility
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