5-day Cisco Authorized course
Cisco Course v5.0 | Unified Messaging Software v5.0 | Prepares you for Cisco Exam 642-104 IUM
Course Description
In this Authorized Cisco course, you will gain the knowledge and skills required to design, implement, and troubleshoot Cisco Unified Messaging on a network. Discover the methods that are essential to installing, configuring, and maintaining a Unity system on your network. You'll also learn techniques and tools for troubleshooting and maintaining your system.
Course Objectives
- Given the hardware specification for a computer messaging system of a stated capacity, determine the appropriate platform to be used and the correct voice boards that will meet the minimum hardware requirements for a Cisco Unity system
- Given a set of installation software components, select the correct components, install the software following the recommended installation sequence, and verify proper operation
- Given an integration scenario with specific components, choose the correct integration type and determine the steps needed to complete the integration
- Given a particular server type, select the appropriate type of Cisco Unity networking and subscriber to ensure message delivery, message transfer, and directory replication
- Given a problem description and access to appropriate Cisco Unity tools and utilities, determine and use the appropriate tools to address specific system maintenance, diagnostics, troubleshooting, and reporting problems
Intended Audience
- IPC Advanced Channel Partners (field engineer [FE] and system engineer [SE] role): Personnel responsible for planning, designing, and implementing Cisco Unity systems in an IP telephony environment
- Professional Services Partners: Cisco personnel responsible for planning, designing, and implementing Cisco Unity systems in an IP telephony environment
Prerequisites
- Working knowledge of Microsoft Windows 2000 or 2003
Working knowledge of the Exchange 2000, Exchange 2003, or Lotus Domino messaging environment
- Working knowledge of the features, benefits, and programming of at least one manufacturer's PBX (Cisco Unified Communications Manager preferred)
- Completion of an Administering Unified Messaging course or equivalent knowledge
Course Outline
- Cisco Unified Messaging System Hardware
- Unified Messaging Server Hardware
- Unified Messaging Voice Boards
- Cisco Unified Messaging System Software
- Unified Messaging Architecture
- Installing Cisco Unity Messaging Software
- Upgrading Cisco Unified Messaging Software
- Cisco Unity Connection Overview
- Defining Cisco Unity Connection Server Hardware
- Defining Cisco Unity Connection Architecture and Software
- Unified Messaging Integrations
- Cisco Unified Messaging Integrations
- Integrating Cisco Unity with CUCM
- Unified Messaging Networking
- Cisco Unity Networking Overview
- Message Transfer and Directory Replication
- Networking Subscribers
- Digital Networking
- VPIM Networking
- AMIS Networking
- Cisco Unity Bridge Networking
- Unified Messaging Maintenance and Utilities
- Cisco Unity Administration Tools
- Cisco Unity Audio Management Tools
- Cisco Unity Diagnostic Tools
- Cisco Unity Switch Integration Tools
- Disaster Recovery and Cisco Unity
- Providing Redundancy: Implementing Failover in Cisco Unity
Course Labs
- Lab 1: Topology and Deployment
Wire the IUM v5.0 classroom network and image the CUCM servers and Unity Engineering Servers for each cluster. The CUCM is installed but not configured. Unity and required third-party applications are not installed. This lab takes less than 60 minutes, and no additional wiring is required for any later labs.
- Lab 2: IUM Server Configuration
Prepare the Unity Engineering server for the topology by finishing the sysprep image installation after loading the virtual image and giving the server the appropriate IP address.
- Lab 3: Configuring Active Directory
Each pod will install and configure Active Directory on their Unity Server.
- Lab 4: Systems Preparation Assistant
Learn to configure a disaster recovery system to provide full data backup and restore capabilities for all servers in a CUCM cluster. This will include installing SQL Server 2000 and Exchange 2003 and the required service packs.
- Lab 5: Exchange 2003 Introduction
Learn to add, delete and manage Active Directory Users and Exchange Store Mailboxes
- Lab 6: Exchange SMTP Connector
Learn to how to install Exchange 2003 SMTP connector in order to send email to other pod clusters
- Lab 7: Unity Installation
Learn to install Unity as prescribed by Cisco's installation guide.
- Lab 8: CallManager 4.x Setup and Unity Integration Preparation
Learn how to do a basic CallManager 4.x setup and integration into Cisco Unity. This lab is used for students who elect to work with the CallManager 4.x product.
- Lab 9: Cisco Unified Communications Manager 5.x/6.x Setup and Unity Integration Preparation
Learn how to perform a basic CUCM 5.x/6.x setup and integration into Cisco Unity. This lab is used for students who elect to use CUCM 5.x/6.x.
- Lab 10: Unity Integration
Learn how to integrate Unified Messaging into CallManager or CUCM using Cisco Unified Telephony Integration Manager (UTIM) tool.
- Lab 11: Initial Unity Configuration
Use Unity Administrator program to configure basic setup parameters.
- Lab 12: Testing Integration and Adding Users
Learn to forward to voice mail, create Unity subscribers one at a time, and use the Unity Bulk Import tool to import subscribers created in Active Directory in earlier labs. Test the solution by leaving voice mail for those users.
- Lab 13: CCM 4.x Dial Plan and Restriction Tables
Configure and test a dial plan allowing routing to external numbers and? to a pre-configured PSTN simulator. The dial plan can be used as the template for a real-world deployment. Even overlapping 7- and 10-digit dialing is investigated. Completely test your dial plan using the equipment in your pod. Adjust the Unity Restriction tables to allow 11-digit dialing in order to transfer to a subscriber's outside number using Unity.
- Lab 14: CUCM 5.x/6.x Dial Plan and Restriction Tables
Configure and test a dial plan allowing routing to external numbers and? to a pre-configured PSTN simulator. The dial plan can be used as the template for a real-world deployment. Even overlapping 7- and 10-digit dialing is investigated. Completely test your dial plan using the equipment in your pod. Adjust the Unity Restriction tables to allow 11-digit dialing in order to transfer to a subscriber's outside number using Unity.
- Lab 15: System Tools
Learn to use the SysCheck, key dump, license viewer, and other related tools to configure and maintain your Unity System.
- Lab 16: CCM 4.x Deploying G.729a
Install the G.729a codec for the Unity Message Store and configure the appropriate CallManager regions to ensure that the phones use G.729a when using Unity.
- Lab 17: CUCM 5.x/6.x Deploying G.729a
Install the G.729a codec for the Unity Message Store and configure the appropriate CUCM regions to ensure that the phones use G.729a when using Unity.
- Lab 18: View Mail for Outlook
Deploy VMO for outlook and test by sending voice mail using the outlook client vs. the IP phone and watch the destination IP phone interaction when the voice mail is received.
- Lab 19: Internet Voice Connector
Install and configure the IVC on Exchange. Then, using VMO with Microsoft Outlook, send voice mail between the clusters.
- Lab 20: Internet Subscribers
Add Internet subscribers in order to see the interaction of sending a voice mail using this subscriber from the IP phone.
- Lab 21: Text to Speech (TTS)
Learn how to set up TTS for your subscribers and have the Unity system speak an e-mail to the subscriber over the phone.
|
