Implementing Cisco Unity Connection v7.0 (IUC)

4-day Cisco Authorized course

Cisco Course v1.0 | Cisco Unity Connection v7.0

Course Description

In this course, you will examine the Cisco Unity Connection architecture, components, functionality, and features. You will learn to implement Cisco Unity Connection to create a unified workspace encompassing applications, devices, networks, and operating systems. You will also examine the features available for Cisco Unity Connection using both the GUI and command-line interface (CLI).

Course Objectives

• Review Cisco Unity Connection basics
• Install Cisco Unity Connection
• Integrate, troubleshoot, and monitor Cisco Unity Connection
• Migrate from Cisco Unity to Cisco Unity Connection
• Configure Cisco Unity Connection global system operating parameters
• Configure Cisco Unity Connection User and Group operation

Intended Audience

The primary audience for this course is an IT staff member of a small or medium-sized business and Cisco Partners who will be supporting Cisco Unity Connection.

Prerequisites

• Working knowledge of LANs, WANs, and IP switching and routing
• Knowledge of traditional public switched telephone network (PSTN) operations and technologies

Course Outline

• Cisco Unity Connection Basics
  • Supported Platforms for Cisco Unity Connection
  • Deployment Models for Cisco Unity Connection
  • Licensing for Cisco Unity Connection
  • Integration Options for Cisco Unity Connection
• Installation of Cisco Unity Connection
  • Gathering and Verifying Installation Information
  • Installing Cisco Unity Connection
  • Initializing Cisco Unity Connection Services
  • Setting Up Administrator Workstations
  • Installing a Second Node to Initiate Active-Active Redundancy
• Integrating, Troubleshooting, and Monitoring Cisco Unity Connection
  • Implementing Dial Plans
  • Managing Call Routing
  • Managing System Settings
  • Integrating the Phone System
  • Integrating Cisco Unity Connection with Cisco Unified Communications Manager and Microsoft Active Directory
  • Monitoring and Troubleshooting using Cisco Unity Connection Serviceability
  • Implementing Redundancy and Networking
  • Managing Disaster Recovery for Cisco Unity Connection Data
• Migration to Cisco Unity Connection Using COBRAS
  • Features and Functions of the COBRAS Tools
  • Operating the COBRAS Tool
• Configuration of Cisco Unity Connection Global System Operating Parameters
  • Incoming and Outgoing Call Flows
  • Setting Up User Workstations
  • Implementing the Dial Plan
  • Managing Templates
  • Managing Classes of Service
  • Managing Message Storage and Networking
  • Managing System Settings
• Configuration of Cisco Unity Connection User Operation
  • Managing Individual Users
  • Managing Multiple Users
  • Managing Distribution Lists
  • Implementing Secure Messaging and Cisco Unity VMO
  • Audiotext Application Design Process

Course Labs

• Lab 1: Verify Cisco Unity Connection Default Services and Active-Active Cluster Management
• Lab 2: Prepare Cisco Unity Connection for Phone System Integration
• Lab 3: Network Redundant Cisco Unity Connection Clusters
• Lab 4: Manage Cisco Unity Connection Disaster Recovery
• Lab 5: Operate the COBRAS Import Tool
• Lab 6: Manage Cisco Unity Connection Global Parameters
• Lab 7: Manage Individual Users
• Lab 8: Manage Multiple Users
• Lab 9: Implement Cisco Unity VMO
• Lab 10: Implement Cisco Unity Connection with Microsoft Exchange for Calendaring