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Course Description
Course Objectives
Prerequisites
Course Outline
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IP Telephony Express Deployment - Comprehensive
5-day Hands-on Course
Course Description
IP Telephony Express Deployment teaches the Cisco Call Manager
Express (CME) and Cisco Unity Express (CUE) architecture, components,
functionality and features. Students will also learn Voice over
IP and Quality of Service technologies and apply them to Cisco CME/CUE
environment.
Students are provided the knowledge necessary to plan, design, implement,
and operate Call Manager Express (CME) and Cisco Unity Express (CUE).
The necessary telephony components and devices that make up IP telephony
solutions are discussed. Gateways and route plans are covered in
depth.
Additionally, extensive hands-on laboratory exercises are utilized
to challenge the student to install, configure, and monitor an integrated
CME/CUE voice solution.
Course Objectives
After completing this course the student should be able to:
- Identify the components of the Cisco IPT Express solutions and
technologies
- Provision, plan, and implement a Call Manager Express/Unity
Express environment
- Explain the technical features and functionality available on
Cisco IP telephones in a Call Manager Express environment
- Configure integration CME with other CallManager deployments.
- Enable communication with Cisco Unity voicemail as well as legacy
solutions
- Gain the Knowledge necessary to pass the CallManager Express
Exam (CME 644-141)
Prerequisites
- CCNA or equivalent. A working knowledge of LANs, WANs, and IP
switching and routing is essential
- Knowledge of the hows and whys of the traditional PSTN operations
and technologies
Course
Outline
Module 1 - Introducing Cisco Call Manager Express
- Overview of Cisco CME/CUE
- Cisco CME/CUE Positioning Strategies
Module 2 - Introducing Voice over IP
- The Differences between Traditional Telephony and VoIP
- Challenges and Solutions
- Cisco CME Voice Packet Handling Methods
Module 3 - Configuring Cisco CME
- Cisco CME Features and Functionality
- Cisco CUE Features and Functionality
- Ephone-dn and Ephone
- Cisco CME Requirements and Restrictions
- IP Phone Registration
- Cisco CME Network Parameters
- Initial Phone Setup
- Downloading Files to IP Phones
Module 4 - Configuring PSTN Interfaces and Dial Peers
- Analog Voice Interfaces
- igital Voice Interfaces
- Configuring Analog Voice Interfaces
- Configuring Digital Voice Interfaces
- Dial-peers
- Call Setup and Digit Manipulation
- ITU supplementary Services
Module 5 - Configuring Additional Cisco CME Features
- Cisco CME GUI Features
- Configuring Phone Features
- TAPI Support for CCME
- Configuring AA and MoH
- Network Management for Cisco CME
Module 6 - Configuring CUE AA and Voice Mail
- Configuring the AA
- Configuring Users and Groups
- Configuring Voice Mail
Module 7 - Configuring CUE Administration
- CUE Installation
- CUE Upgrade
- Troubleshooting
Module 8 - Introducing IP Quality of Service
- Quality of Service
- Implementing IP QoS
- The Differentiated Services Model
- IP QoS Mechanisms
- QoS Implementation Overview
Module 9 - Designing Cisco CME/CUE Networks
- Deployment Scenarios and Design Considerations
- Deploying Voice Mail with Cisco CME
- Cisco CME with NAT/Cisco IOS Firewal
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IP Telephony Express Deployment
