IP Telephony Express Deployment

Comprehensive 5-day Hands-on Course

Course Description

IP Telephony Express Deployment teaches the Cisco Call Manager Express (CME) and Cisco Unity Express (CUE) architecture, components, functionality and features. Students will also learn Voice over IP and Quality of Service technologies and apply them to Cisco CME/CUE environment.

Students are provided the knowledge necessary to plan, design, implement, and operate Call Manager Express (CME) and Cisco Unity Express (CUE). The necessary telephony components and devices that make up IP telephony solutions are discussed. Gateways and route plans are covered in depth.

Additionally, extensive hands-on laboratory exercises are utilized to challenge the student to install, configure, and monitor an integrated CME/CUE voice solution.

Course Objectives

After completing this course the student should be able to:

• Identify the components of the Cisco IPT Express solutions and technologies
• Provision, plan, and implement a Call Manager Express/Unity Express environment
• Explain the technical features and functionality available on Cisco IP telephones in a Call Manager Express environment
• Configure integration CME with other CallManager deployments.
• Enable communication with Cisco Unity voicemail as well as legacy solutions
• Gain the Knowledge necessary to pass the CallManager Express Exam (CME 644-141)

Prerequisites

• CCNA or equivalent. A working knowledge of LANs, WANs, and IP switching and routing is essential
• Knowledge of the hows and whys of the traditional PSTN operations and technologies

Course Outline

Module 1 - Introducing Cisco Call Manager Express

• Overview of Cisco CME/CUE
• Cisco CME/CUE Positioning Strategies

• The Differences between Traditional Telephony and VoIP
• Challenges and Solutions
• Cisco CME Voice Packet Handling Methods

• Cisco CME Features and Functionality
• Cisco CUE Features and Functionality
• Ephone-dn and Ephone
• Cisco CME Requirements and Restrictions
• IP Phone Registration
• Cisco CME Network Parameters
• Initial Phone Setup
• Downloading Files to IP Phones

• Analog Voice Interfaces
• igital Voice Interfaces
• Configuring Analog Voice Interfaces
• Configuring Digital Voice Interfaces
• Dial-peers
• Call Setup and Digit Manipulation
• ITU supplementary Services

• Cisco CME GUI Features
• Configuring Phone Features
• TAPI Support for CCME
• Configuring AA and MoH
• Network Management for Cisco CME

• Configuring the AA
• Configuring Users and Groups
• Configuring Voice Mail

• CUE Installation
• CUE Upgrade
• Troubleshooting
  

• Quality of Service
• Implementing IP QoS
• The Differentiated Services Model
• IP QoS Mechanisms
• QoS Implementation Overview
  

• Deployment Scenarios and Design Considerations
• Deploying Voice Mail with Cisco CME
• Cisco CME with NAT/Cisco IOS Firewall