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Integrating IP Telephony In the Enterprise|
"This course showed me how I could get some immediate toll-bypass cost savings from simply IP-enabling my existing PBX system by 'bolting on' an IP trunk card with an IP connection. This approach enabled my organization to send long distance calls across its WAN infrastructure, bypassing the PSTN toll." - John Sager, IT Manager Sampson Memorial Hospital
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Integrating IP Telephony In the Enterprise - 2 DAYS of intense hands-on technical training
This two-day hands-on course was designed to provide you with a "how to" guide on IP Telephony implementation. You've read the hype, seen the web seminar, and heard the vendors' sales pitches - now get down to the details of how to deploy an IP telephony solution that fits within your infrastructure and provides the services you need. The key to success in IP Telephony is matching your requirements and infrastructure to the solutions available. Understanding the options enables you to mitigate your risk and keeps your deployment costs down by helping you prevent over-engineering. Telephony deployment impacts all aspects of a company, from your IT infrastructure to your business processes. Your users will need to be trained, new business rules will have to be defined as well as retooling your voice services team with the necessary skills. Integrating IP Telephony was developed to provide you an unbiased presentation of all your options, in technical detail. With a detailed understanding of all your options, you can select the right vendor to successfully integrate your solution. Learn how to utilize existing legacy PBX and voice mail systems. Get hands-on configuration experience on SIP Softphones. Incorporate integrated messaging into your solution. See the flaws,weaknesses, and security holes of IP Telephony and learn how to steer clear. With this two-day course you will put it all together and walk out experienced and ready to execute an IP Telephony deployment. Practical, Immediately Useful Benefits of Attending:
This technical training course was developed for IT managers, Technicians, Systems Administrators who need to understand Voice over IP, and anyone who will manage a converged network. It doesn't matter what vendor deployment you have - this course will provide you with the skills and knowledge you need to deploy IP Telephony solutions in your organization. This course is a MUST for:
Section 1: Case Study #1 - Adding Locations & Work-at-Home Employees for a Construction Company. This section examines the experiences of a small construction company as it expands operations. It will add a second office and support several work-at-home employees. You'll learn what they did, how, why, and what features have proven most beneficial.
Section 2: Case Study #2 - Reducing Costs and Adding Features for a Midsized Manufacturing Company. In this section, we will examine the experiences of a mid-sized manufacturing company with Midwestern headquarters and 11 regional offices. They transition their voice traffic from traditional dedicated circuits onto their Frame Relay network, reducing telecommunications costs by more than $20,000 per month.
Section 3: Case Study #3: Greenfield Installation for a Healthcare Provider. Here you will learn from the experiences of a healthcare provider with locations in 4 states. The construction of a new headquarters prompted the company to explore alternatives to its old systems. Learn about the decision to deploy a converged network in the new facility, and the impact it had on the remote locations.
Chapter 4: Network Access Security In this chapter you will review Network Access including Firewalls and Packet filters and review configurations of these services with VoIP. The emphasis in this section will be on how Network Access security impacts QoS in VoIP and what your trade-offs are with regard to service and performance against security.
Chapter 5: Section 5: Features, Benefits, & Capabilities In this section, we revisit the significant features and benefits a VoIP implementation can provide. You'll see how effortless Moves, Adds, & Changes (MACs) are with IP Telephony. You'll also experience Presence Management and Integrated Messaging. Also, we'll combine WiFi with VoIP for mobility and take a look at dual-mode phones.
Section 6: Risks A new technology always brings, along with the new features and capabilities, new risks. Understanding the risks is the first step to mitigating them. This section clearly describes the changes in thinking required when operating a converged network. This will give you the information you need to reduce or eliminate as much of the risk as possible.
Section 7: Selecting a HW Vendor An introduction to the top IP Telephony hardware vendors, and useful information for selecting a vendor.
Section 8: Selecting a Service Provider For many small businesses and most mid-sized companies, running your own SIP Proxy servers makes sense. However, some small organizations and branch offices of larger companies may want to outsource their voice services to a VoIP Service Provider. In this section, you'll evaluate service offerings and pricing from several leading providers.
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