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Implementing Cisco IOS Unified Communications Part 2 (IIUC2)

5-day Cisco Authorized course

Cisco Course v1.0 | Prepares you for Cisco Exam 642-145 IIUC2

Course Description

In this follow-on course to IIUC, you will gain the skills and knowledge necessary to configure advanced features of Cisco Unified Communications Manager Express (Cisco Unified CME), Cisco Unity Express (CUE), and Cisco Unified Messaging Gateway. In this course, you will explore configuration of advanced features of Cisco Unified CME, such as SCCP and SIP Phone support, STCAPP Phone support (for FXS Phones), Dial Plans, Digit Manipulation using translations, Path Selection, Class of Restriction, Hunt Groups, Automatic Call Distribution, and Embedded AutoAttendant. You will also learn Call Blocking, Toll Restriction, Media Resources, Cisco Unified CallConnector, Unity Express Voice Mail advanced features, VPIM, and Unified Messaging Gateway.


Course Objectives

  • Key features and functionality of a Cisco IOS Unified Communications system
  • Preparing Cisco Unified CME Installation
  • Configuring SCCP Phones and features
  • Configuring SIP Phones and features
  • Call Setup and Digit Manipulation
  • Class of Restriction
  • Configuring Call Transfer
  • Configuring After-Hours Support and Paging
  • Feature Access Codes
  • Embedded Call Center features
  • Troubleshooting Cisco Unified CME
  • Cisco Unified CME Extension Mobility
  • Call Blocking and Toll Restriction
  • Configuring Hunt Groups
  • Configuring SCCP Telephony Application to support FXS Phones (STCAPP)
  • Implementing Media Resources
  • Conference Bridge configuration
  • Transcoder configuration
  • Configuring Music-On-Hold
  • Features on Cisco Unified CallConnector
  • Implementing the TAPI TSP on the desktop
  • Configuring CallConnector Services
  • Configuring Cisco Unified CallConnector Mobility Server
  • Instant Messaging and Single Number Reach (SNR)
  • Installing Unity Express Software for upgrades
  • Configuring Unity Express for Voice Mail
  • Unity Express Extended functionality
  • Configuring a Custom AutoAttendant using Cisco Unity Express Editor (CUEEditor)
  • Troubleshooting CUE
  • Configuring VPIM
  • Configuring Cisco Unified Messaging Gateway
  • Troubleshooting techniques for IOS-based Unified Communications
  • Troubleshooting tools for Cisco Unified CME
  • Troubleshooting tools for CUE
  • Troubleshooting tools for Cisco Unified Messaging Gateway


Intended Audience

Network engineers who will be designing and installing advanced Cisco IOS Unified Communications solutions that include the deployment of Cisco Unified Communications Manager Express, Cisco Unity Express, Cisco Unified CallConnector, and Cisco Unified Messaging Gateway.



A fundamental understanding of:

  • LANs
  • WANs
  • IP switching and routing
  • Cisco IOS and Catalyst OS command line basics
  • Cisco CUCME and CUE basic configuration

Courses that can provide the necessary prerequisite knowledge include: IIUC, ICND1 and ICND2 or CCNA Boot Camp


Course Outline

  1. Review of Cisco Unified Communications Manager Express (Cisco Unified CME) Fundamentals
  2. Configuration of Cisco Unified CME Features
  3. Configuration of New Cisco Unified CME Features
  4. Implement Media Resources
  5. Implement Cisco Unified Call Connector and Cisco Unified Call Connector Mobility
  6. CUE Voice Mail and AutoAttendant Configuration
  7. CUE VPIM Networking and Cisco Unified Messaging Gateway
  8. Troubleshoot Cisco IOS Software-Based Unified Communications


Course Labs

  • Lab 1: Cisco IOS Unified Communications Express Deployment
  • Lab 2: Configure Network Settings for Unified Communications
  • Lab 3: Configuring Cisco Unified CME
  • Lab 4: Exclusive - Dial Plan Lab 1: Configure Caller ID and PSTN Destinations
  • Lab 5: Dial Plan Lab 2: VoIP Dialing
  • Lab 6: Dial Plan Lab 3: Digit Manipulation and Path Selection
  • Lab 7: Configure Class of Restriction
  • Lab 8: Communications Manager Express Phone Features
  • Lab 9: Configure Advanced Features
  • Lab 10: Configuring Media Resources
  • Lab 11: Cisco Unified CallConnector
  • Lab 12: Unity Express Installation and Configuration
  • Lab 13: Exclusive - Configure and Operate the CME / CUE Graphical User Interface
  • Lab 14: Exclusive - Configure AutoAttendant Using CUE Editor
  • Lab 15: Configuring VPIM and Unified Messaging Gateway
  • Lab 16: Configure Generic Call Filter Module







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