Implementing Cisco IOS Unified Communications (IIUC)

5-day Cisco Authorized course

Prepares you for the CCNA Voice Certification Exam 640-460 IIUC

Course Description

In this five-day course, you'll gain the skills and knowledge necessary to implement a Cisco IOS Unified Communications solution. You will learn the basics of traditional telephony as well as Voice over IP (VoIP) fundamentals, including various VoIP protocols. You will learn to configure Cisco Unified Communications Manager Express (CUCME) and implement and troubleshoot Cisco Unity Express (CUE). You will also explore the configuration of the Cisco Smart Business Communications System (UC500 Series).

Course Objectives

• Operation of traditional telephony systems, both public and private
• Key features and functionality of a Cisco IOS Unified Communications system
• CUCME/CUE market, positioning strategies, and deployment models
• VoIP fundamentals
• VoIP protocols
• Configure IP phones for use in a Cisco IOS Unified Communications network
• Key features and functionality of CUCME
• Key features and functionality of CUE
• Configure analog voice interfaces, digital voice interfaces, and dial peers to set up VoIP communications.
• Configure additional Cisco CUCME features, including GUI features and phone features
• Install CUE and configure Auto Attendant
• Configure voice mail features
• Upgrade CUE and troubleshooting
• Cisco CUCME/CUE deployment scenarios and issues
• Components, features, and positioning of the Cisco Smart Business Communications System (UC520)
• Use Cisco Configuration Assistant to implement basic and advanced voice features on the Cisco Smart Business Communications System
• Ongoing maintenance of a Cisco Smart Business Communications System using Cisco Configuration Assistant

Intended Audience

Network engineers who will design and install basic Cisco IOS Unified Communications solutions that include the deployment of Cisco Unified Communications Manager Express, Cisco Unity Express, and Cisco Smart Business Communications System.

Prerequisites

A fundamental understanding of:

• LANs WANs
• IP switching and routing
• Cisco IOS and Catalyst OS command line basics.

Courses that can provide the necessary prerequisite knowledge include: ICND1 and ICND2 or CCNA Boot Camp

Course Outline

1. Cisco Unified Communications Systems Introduction
2. Traditional Telephony Operations
3. VoIP Fundamentals
4. Cisco Unified Communications Manager Express Implementation
5. Cisco Unity Express Implementation
6. Cisco Smart Business Communications System Implementation

Course Labs

• Lab 1: Cisco IOS Unified Communications Deployment
• Lab 2: Demonstrate Voice Theory
• Lab 3: Prepare the Infrastructure to Support Cisco Unified Communications
• Lab 4: Configure POTS Dial Peers
• Lab 5: Configuring VoIP Dial Peers
• Lab 6: Implement Cisco AutoQoS
• Lab 7: Configure CUCME to Support Endpoints
• Lab 8: Implement Common Voice Features
• Lab 9: Manage a CUCME System
• Lab 10: Configuring the Dial Plan
• Lab 11: Configure Cisco Unity Express
• Lab 12: Implement the Cisco Smart Business Communications System
• Lab 13: Implement Additional Cisco Smart Business Communications System Features
• Lab 14: Maintain Cisco Smart Business Communications System
• Lab 15: Softkey Customization (Optional)
• Lab 16: Defining Business Hours (Optional)
• Lab 17: Debugging Calls (Optional)
• Lab 18: Configuring SIP IP Phones (Optional)Classroom Dates and Locations