Implementing Cisco IOS Unified Communications (IUUC)

Convergent Communications, Inc. - A Cisco Systems Learning Partner

Impl. Cisco IOS Unified Communications (IUUC)

Course Outline & Labs

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Implementing Cisco IOS Unified Communications (IUUC) - 5-day Course

Course Description

In this five-day course, you'll gain the skills and knowledge necessary to implement a Cisco IOS Unified Communications solution. You will learn the basics of traditional telephony as well as Voice over IP (VoIP) fundamentals, including various VoIP protocols. You will learn to configure Cisco Unified Communications Manager Express (CUCME) and implement and troubleshoot Cisco Unity Express (CUE). You will also explore the configuration of the Cisco Smart Business Communications System (UC500 Series).

Course Objectives

Operation of traditional telephony systems, both public and private
Key features and functionality of a Cisco IOS Unified Communications system
CUCME/CUE market, positioning strategies, and deployment models
VoIP fundamentals
VoIP protocols
Configure IP phones for use in a Cisco IOS Unified Communications network
Key features and functionality of CUCME
Key features and functionality of CUE
Configure analog voice interfaces, digital voice interfaces, and dial peers to set up VoIP communications.
Configure additional Cisco CUCME features, including GUI features and phone features
Install CUE and configure Auto Attendant
Configure voice mail features
Upgrade CUE and troubleshooting
Cisco CUCME/CUE deployment scenarios and issues
Components, features, and positioning of the Cisco Smart Business Communications System (UC520)
Use Cisco Configuration Assistant to implement basic and advanced voice features on the Cisco Smart Business Communications System
Ongoing maintenance of a Cisco Smart Business Communications System using Cisco Configuration Assistant

Intended Audience

Network engineers who will design and install basic Cisco IOS Unified Communications solutions that include the deployment of Cisco Unified Communications Manager Express, Cisco Unity Express, and Cisco Smart Business Communications System.

Prerequisites

A fundamental understanding of:

LANs WANs
IP switching and routing
Cisco IOS and Catalyst OS command line basics.

Courses that can provide the necessary prerequisite knowledge include: ICND1 and ICND2 or CCNA Boot Camp

Course Outline

Cisco Unified Communications Systems Introduction
Traditional Telephony Operations
VoIP Fundamentals
Cisco Unified Communications Manager Express Implementation
Cisco Unity Express Implementation
Cisco Smart Business Communications System Implementation

Course Labs

Lab 1: Cisco IOS Unified Communications Deployment
Lab 2: Demonstrate Voice Theory
Lab 3: Prepare the Infrastructure to Support Cisco Unified Communications
Lab 4: Configure POTS Dial Peers
Lab 5: Configuring VoIP Dial Peers
Lab 6: Implement Cisco AutoQoS
Lab 7: Configure CUCME to Support Endpoints
Lab 8: Implement Common Voice Features
Lab 9: Manage a CUCME System
Lab 10: Configuring the Dial Plan
Lab 11: Configure Cisco Unity Express
Lab 12: Implement the Cisco Smart Business Communications System
Lab 13: Implement Additional Cisco Smart Business Communications System Features
Lab 14: Maintain Cisco Smart Business Communications System
Lab 15: Softkey Customization (Optional)
Lab 16: Defining Business Hours (Optional)
Lab 17: Debugging Calls (Optional)
Lab 18: Configuring SIP IP Phones (Optional)Classroom Dates and Locations