2-day hands-on course
Course Description
This course is designed to very quickly familiarize systems administrators with the essential features and most common tasks associated with performing basic administration functions for Cisco Unified Communications Manager v7.0.
In this course, we cover adding and modifying of users, changing user preferences, basic phone installation, and a host of other topics associated with the day-to-day management of your Cisco Unified Communications Manager system.
Also, since this training is presented in a very compact form, it is perfect for organizations that want to prepare their staff to administer their Cisco Unified Communications Manager 7.0 environment but do not have the budget for more traditional training or cannot afford to have their administrative staff away from the office for an extended time.
Course Objectives
- Learn how to add and delete subscribers as well as modify current subscribers
- Understand how to set up DHCP and TFTP on the IP phones
- Setup and Configuration of an IP phone for a new end user
- Set up soft phone functions for end users and manage web attendant
- Initiate call features such as call park, call pickup, call waiting, client matter codes and others
Intended Audience
- Network and LAN administrators tasked with maintaining a Cisco Unified Communications Manager 7.0 environment
- Network and LAN administrators maintaining a Cisco Unified Communications Manager 6 or earlier will also benefit from this class
Prerequisites
- Basic knowledge of the Windows 2000 operating system, TCP/IP, and IP telephony concepts is required. No router experience is required. You do not need to know Cisco's router command line interface. Some knowledge of IP is helpful, but it is not required.
- Some system administration experience, e.g., Windows 2000/2003 server, Linux, PBX
- We recommend that organizations sending staff to this class also have available a senior Cisco Unified Communications Manager Administrator to address more complicated issues. If one is not available, we recommend students take the Cisco Unified Communications Manager 7.0 5-day course.
Course Outline
- Clustering Cisco Communications Manager Servers
- Registering Cisco IP Phones with Communications Manager
- Configuring Cisco IP Phone Features [including the Bulk Administration Tool with 7.0 enhancements]
- Overview of Cisco Communications Manager [including 7.0 enhancements]
- Introduction to UCCM Serviceability
- Monitoring Performance with Real-Time Monitoring Tool [RTMT]
- Configuring Traces
- Additional Diagnostic Tools
- Cisco Communications Manager User Personalization
- Cisco Communications Manager Call Detail Records
- Class of Service
Course Labs
- Understanding Your Environment
- Communications Manager Basics
- Enterprise Parameters
- Service Parameters
- Communications Manager Backup/Restore
- Working With IP Phones
- Configuring Cisco IP Phone Basic Features
- Creating Templates
- Basic Features (hold, transfer, call waiting, shared lines)
- Configuring Cisco IP Phone Advanced Features
- Advanced Features (Call Back, Call Pickup, Busy Lamp Field Pickup, Directed Call Pickup, Group Call Pickup, Call Fowarding, Forced Authorization Codes, Call Park, Conferencing – MeetMe, AdHoc, Join – Barge, cBarge, Privacy, Setting Phone Ring Types, QRT, iDivert, Intercom, Do Not Disturb, Do Not Disturb Call Reject)
- Configure User Personal Directory
- Configure Dial Buttons
- Configure Extension Mobility with Feature Safe
- Call Detail Records(CDRs)
- Install Call Detail Record Tools
- Using CAR to work with Call Detail Records
- Create Call Detail Record Reports
- Configure a Telephony Class of Service for Devices
- Configure Partitions
- Configure Search Spaces
- Create Lobby Phones
- Create Executive and Employee Phone COS
- Time of Day Routing
- Configure Attendant Console
- Cisco IP Communicator (Optional)
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