| Cisco Unity Design and Networking (CUDN) v1.1
4-day Design Course with Case Studies
Can be combined with UCSA/UCSE for a 5 day Unity Bootcamp
Course
Description
Cisco Unity Design and Networking (CUDN) is an advanced course for engineers responsible for the design of sustainable complex Unity solutions based upon customer requirements. Upon completion of this course, you should have a higher degree of confidence that the designs you provide for your customers meet the criteria of being sustainable and reducing post-deployment support requirements.
Course
Objectives
After completing this course the student will learn:
- Explain the impact of different messaging environments (Domino / MS) upon a Unity design.
- Design a large voicemail solution.
- Network Unity with legacy voicemail systems.
- Explain approved Cisco Unity deployment models.
- Apply a repeatable design methodology.
- Design solutions that meet specific customer needs.
- Design solutions that interoperate with legacy voicemail systems.
Intended
Audience
Technology Professionals working with Cisco Unity, Cisco partners selling the Unity product, and technical professionals interested in their CCIE Voice Certification
Prerequisites
Learners should have completed the Unified Communications System Engineer (Unity) and Cisco IP Telephony (CallManager) courses and understand the product installation and configuration procedures for deploying those solutions. Microsoft skills in Active Directory, SQL, Exchange and Windows 2000 and Windows 2003 are also recommended.
Course
Outline
Cisco Unity Design Process—Presales
Messaging Product Overview
Determining Customer Requirements
Understanding Cisco Unity Configurations and Messaging Models
- Three Basic Messaging Options
- Cisco Unity Messaging Deployment Models
- Single Site
- Multisite WAN with Centralized Messaging
- Multisite WAN with Distributed Messaging
- Disaster Recover and System Redundancy Site
- Distributed Call-Processing Model
- Cisco Unity Deployment Models Combined with IP Telephony Models
- Cisco Unity Digital Networking
- Deployment Strategies for Migration from Voice Mail to Unified Messaging
Using Active Directory and Exchange 2000 or 2003 in Cisco Unity Design
- Active Directory and the Schema
- What Is the Active Directory Schema?
- What Are Exchange 2000 Routing Groups?
- Exchange Mailstore Rules
- What Are Exchange 2000 Administrative Groups?
- Cisco Unity and Directory Design Issues
- Exchange 2003
Designing with the Directory and Mailstore in Domino
- Lotus Notes and Domino Terminology
- Domino Directory Usage
- About Cisco Unity Message Routing on Domino
- Domino Named Networks
- A Domino Domain Is Not the Same as a Windows Domain
- Windows Domains, Domino Domains, and Server Placement
- Domino Operating Issues That Affect the Cisco Unity Design
Understanding the Role of Telephony Components in Cisco Unity Design
- What Is the Role of Cisco Unified CallManager in a Cisco Unity Design?
- What Is the Role of Circuit-Switched PBXs in the Cisco Unity Design?
- What Is the Role of the Cisco SIP Proxy Server in a Cisco Unity Design?
- What Is the Role of Cisco Unity PIMG Integration in a Cisco Unity Design?
- Cisco Voice Gateways
- What Role Does QoS Play in a Cisco Unity Design?
Developing a Preliminary Design and Budget
- Design Equation
- Verify Integration and Interoperability
- Develop Options
- Finalize and Diagram the Preliminary Design
- Conduct a Budgetary Analysis
- Create a BOM
The Design Process—Planning
Analyzing Requirements
- Cisco Unity Feature and Function Evaluation
- Voice-Messaging Feature Usage Analysis
- Lab Trial and Proof of Concept
- Production Pilot
- Site Surveys
- Compile Data
Understanding Infrastructure Considerations
- Infrastructure Considerations
- Messaging Infrastructure Considerations
- Telephony Infrastructure Considerations
- Network Infrastructure Considerations
Understanding Capacity—Planning Considerations
- Messaging Infrastructure Capacity Planning
- Telephony Infrastructure Capacity Planning
- Network Infrastructure Capacity Planning
- Cisco Unity Server Capacity Planning
- Cisco Unity Platform Overlays
- Messaging Topology and Capacity Planning
Resolving Dial Plan Issues
- Dial Plan Issues in Cisco Unity Design
- Cisco Unity Directory Searches
- About Dialing Domains
- Issue of Overlapping Dial Plans
- Alternate Extensions
- Dial Plan Issue Solutions
- Using Alternate Extensions with Overlapping Dial Plans
- Dialing Domains and Location Objects
Understanding Bandwidth Provisioning Issues
- What Codecs Are Supported by Cisco Unity?
- About G.711
- About G.729a, G.726, and GSM 6.10
- Voice-Message Files and Audio Quality Ratings
- Codec Task List
- Network, Hardware, and Software Considerations for Choosing a Codec
- Cisco Unity and Bandwidth
- Branch Office Client Access
- Transcoding Considerations for Choosing a Codec
- Cisco SRST Support for Branch Offices
Final Design and Implementation
Developing a High-Level Design
- Final Design Process
- High-Level Design
- High-Level Design Diagram
Developing a Low-Level Design
- Low-Level Design Definition Template
- Low-Level Design—Cisco Unity System Description
- Low-Level Design—Cisco Unity Network and Messaging Infrastructure Detail
- Low-Level Design—Administration and Management
Developing an Implementation Plan
- Implementation Plan Overview
- Preinstallation Tasks
- Installation Tasks
- Precutover Tasks
- Fallback Readiness
- Operations Acceptance
Providing Cutover Support and Optimization
- Customer Training
- Help Desk and Walk-Around Support
- Optimization
- Supported Cisco Unity Backup Solutions
Migrating Voice Mail to Unified Messaging and Interoperability
Migrating from Voice Mail to Unified Messaging
- Unified Messaging Migration Path Strategies
- Considerations When Choosing a Migration Strategy
- Migration Strategies 1 and 2
- Strategy 1—Migration
- Strategy 2—Premigration
- Strategy 2—Postmigration
- What Are the Client Message Retrieval Options for Voice Mail and Unified Messaging?
- What Are the Cisco Unity Assistant and Cisco Unity Administrator Access Issues in Strategy 2?
- Cisco Unity Assistant and Cisco Unity Administrator Access Solutions
Designing VPIM Solutions
- Guidelines for VPIM Solutions
- What Are VPIM Messages?
- Similarities and Limitations of Cisco Unity Messaging and VPIM Messaging
- Options for VPIM Addressing
- Address by Name
- Blind Addressing and VPIM Networking
- Subscriber Experience with Blind Addressing
- What Are Locations?
- What Is Cisco Unity Voice Connector?
- How Cisco Unity Voice Connector or Interop Gateway Processes Outgoing VPIM Messages
- What Are VPIM Subscribers?
- Using the Cisco Unity Bulk Import Wizard to Create Multiple VPIM Subscriber Accounts
- Subscriber Experience with VPIM Subscribers
- Creating VPIM Subscribers Creates Extension Address
Understanding Cisco Unity Bridge and Avaya Interoperability
- Cisco Unity Bridge
- Octel Networking
- Cisco Unity Bridge Networking
- Cisco Unity Bridge Networking with a Remote Bridge
- Multinode Octel Networking
- Cisco Unity Bridge in Multinode Octel Networking
- Collapsing a Node
- Avaya Interchange
- Multinode Octel Networking with Interchange and Cisco Unity Bridge
- Collapse a Node with Interchange
- Overview of Digital Octel Networking (Octel to Octel)
- Customizing the Primary Location Object
- Cisco Unity Node
- Cisco Unity Server Delivery Location Object
- Octel Nodes
Designing Cisco Unity Bridge and Avaya
- Designing an Interoperable Solution
- Determining a Migration Strategy
- Premigration Steps
- Determining a Migration Plan
- Placement of Bridge Servers
- Developing a Numbering Plan Strategy
- Example: Numbering Plan Strategy
- Planning for Cisco Unity Bridge Subscribers
- Planning for Cisco Unity Voice Connector Placement
- Planning for Interop Gateway Placement
Lab
Topology
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Topology |
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Cisco Unity Design and Networking (CUDN) v1.1
