Course Description

Course Objectives

Intended Audience

Prerequisites

Network Topology

Course Outline

Course Labs

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Course Description

In this comprehensive five-day course you will learn how to integrate Cisco Unified Communications into a network to meet voice and data requirements. Extensive practical labs offer additional opportunities to learn by providing exercises to select, configure, and troubleshoot Cisco Unified Communications products such as Communications Manager 6 (formerly named CallManager), Cisco VG248 48-Port Analog Phone Gateway, Cisco Catalyst® 6000 plus digital signal processor (DSP) resources plus digital line cards, Cisco IOS® Software gatekeeper, and Media Gateway Control Protocol (MGCP) and H.323 gateways.

Course Objectives

Upon completion of this course, students will be able to perform the following tasks:

• Identify new features and installation options for Cisco Unified Communications Manager 6.0
• Configure dial plans to enable routing calls, accessing features, and controlling access
• Explain gatekeeper functions, configure a gatekeeper-controlled intercluster trunk (ICT), and establish gatekeeper resiliency using Gatekeeper Update Protocol (GUP)
• Describe advanced user features available in a Cisco Unified Communications Manager solution
• Configure Survivable Remote Site Telephony (SRST) with both basic commands and Cisco Unified Communications Manager and monitor and troubleshoot its operation
• Identify and use common Cisco Unified Communications Manager troubleshooting tools

Intended Audience

This boot camp is for is for field and channel systems engineers and network engineers who deploy IP telephony solutions based on the Cisco Unified Communications architecture and Cisco Unified Communications Manager 6.

This course is one of several courses in a curriculum that addresses the full implementation life cycle: preparation, planning, design, implementation, operation and optimization of Cisco Unified Communications solutions.

Prerequisites

Before attending this boot camp, students should have completed the following prerequisites:

• CCNA® or CCNP® certification or equivalent experience
• Cisco Voice Over IP (CVOICE) or equivalent
  
  

Network Topology

Network Topology

Course Outline

1. Chapter 1: Introduction
2. Chapter 2: Unified Communications Overview
3. Chapter 3: Installing, Upgrading, Backing Up, and Restoring Cisco CallManager
4. Chapter 4: Implementing Cisco CallManager Systemwide Functions
5. Chapter 5: Basic Phone Operations
6. Chapter 6: Gateways
7. Chapter 7: Trunks
8. Chapter 8: Dial Plans
9. Chapter 9: Implementing Gatekeepers
10. Chapter 10: Call Admission Control (CAC)
11. Chapter 11: Advanced User Features and Administration
12. Chapter 12: Configuring Media Resources
13. Chapter 13: Voicemail
14. Chapter 14: SRST
15. Chapter 15: Troubleshooting
16. Chapter 16: Course Summary
17. Appendix A: Lab Network Topology
18. Appendix B: Call Detail Records
19. Appendix C: Protocol Trace Examples
20. Appendix D: Presence Server
21. Appendix E: Configuring SIP Phones
    

Course Labs

1. Navigate the User Interface
2. Configure Systemwide Parameters
3. Autoregister Phone
4. Verify Redundancy and Failover
5. Verify the Configuration of a Cisco VG248 48-Port Analog Phone Gateway
6. Configure an MGCP Gateway Not from Cisco IOS Software
7. Configure a Cisco IOS Software MGCP Gateway
8. Build H.323 Gatekeeper
9. Configure a Simple Routing Scenario
10. Configure a Complex Routing Scenario
11. Configure Class of Service and Dial Plan
12. Configure Intercluster Trunk Gatekeeper Controller
13. Configure Gatekeeper Resiliency
14. Configure Intercluster Trunk and CAC: Location Based
15. Configure CAC Using Gatekeeper
16. Manually Install Skinny Phone and Configure Basic Phone Settings
17. Use Bulk Administration Tool (BAT) to Install Two Skinny Phones and Configure Basic Phone Settings
18. Use BAT to Export and Import Configuration Information
19. Configure Advanced User Features
20. Configure Call Pickup and Call Pickup Groups
21. Configure Cisco CallManager Attendant Console
22. Configure Conferencing Resource Based on Cisco IOS Software
23. Configure MoH (Music on Hold)
24. Configure Media Resource Group List MRGL
25. Set Up Voicemail
26. Enable SRST
27. Use Real-Time Monitoring Tool (RTMT)
28. Trace Using Dial Number Analyzer
    
    

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