5 Days
Course Description
This advanced technical course with hands-on labs for senior support staff reinforces the system architecture and application support processes of the Cisco MeetingPlace rich-media voice/web/video conferencing solution. Examine support processes, on-going support of applications, and upgrade/migration procedures for the PCI platform to the latest 8100 Series. In addition, examine the inter-communication of key system components and learn to use various tools to verify each component's functional state. You will use the command line and graphical user interface to test and verify different hardware and software component functions. In addition to performing system tests, you will generate and analyze error logs, dump files, raw system reports, and other key data structures used to identify overall system status. Problem isolation and problem resolution techniques will be emphasized, using hands-on lab exercises to reinforce your knowledge. Your successful completion of the course will be demonstrated by success in isolating, troubleshooting, and resolving system-level problems related to the MeetingPlace rich-media conferencing solution.
Course Objectives
- Expected behaviors of different types of meetings
- Modify configuration settings based on customers requirements
- Identify reports for usage analysis and capacity planning
- Articulate security options at multiple MeetingPlace solutions levels
- Complete the planning process to upgrade/patch a MeetingPlace 8100 server and Integrated Gateways
- Conversion process from a PCI server to an 8100 server
- Complete an upgrade/patch of 8100 server from an earlier version of software
- Upgrade/patch the Integration Gateways
- Provide functional testing of the 8100 server and MeetingPlace integrations
- Provide a detailed description of the interaction between MeetingPlace system components
- Identify the processes associated with the MeetingPlace application and provide an in-depth explanation about the functionality of each process
- Demonstrate success in troubleshooting level-two MeetingPlace system problems
- Generate and analyze error log reports to assist in problem isolation
- Analyze "crash dump" information to determine system-level failures
- Analyze system output displays to identify key fields available to assist in problem resolution
- Data gathering requirements of the problem escalation process used to resolve complex system-level failure
Intended Audience
Senior technical engineers and personnel responsible for troubleshooting and providing second-level support for Cisco MeetingPlace in enterprise networks.
Prerequisites
- Completion of the self-paced course Cisco MeetingPlace Product Overv iew
- Hands-on experience with Cisco MeetingPlace gained in CMIM (Cisco MeetingPlace Installation and Maintenance)
- Your sponsor organization must be an approved Authorized Technology Partner (ATP) for Rich Media Communications
Course Outline
1. Cisco Unified MeetingPlace Product Overview
2. Upgrade Process
- MeetingPlace Components - PCI Overview
- MeetingPlace Components - Pre-Upgrade Planning
- MeetingPlace Components - Upgrade Procedure
- MeetingPlace Components - Post-Upgrade Steps
3. System Architecture
- MeetingPlace Audio Servers
- MeetingPlace Integrations
- MeetingPlace 5.4 Video Integration
- Reservationless Meetings
4. Security
5. Data Gathering and Analysis
- MeetingPlace Audio Conference Server Troubleshooting Tools
- MeetingTime
- MeetingPlace Integrations Troubleshooting Tools
6. Advanced Troubleshooting
- Cisco Unified MeetingPlace Audio Conference Server Telephony Troubleshooting
- Cisco Unified MeetingPlace Audio Conference Server Scheduling Troubleshooting
- Cisco Unified MeetingPlace Audio Conference Server Troubleshooting Scenarios
- Cisco Unified MeetingPlace H.323/SIP IP Gateway Advanced Troubleshooting
7. Next Steps
Course Labs
Lab 1: MeetingPlace 5.4 Conferencing Solution - Baseline Verification
Lab 2: MeetingPlace 6.0 Planning and Upgrade
Lab 3: MeetingPlace Diagnostics
Lab 4: Troubleshooting Integration Scenarios (6)
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