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CallManager Basic Administration v6.1 (CMBA)

Cisco Course v6.1 | Cisco Unified Communications Manager Software v6.1| 3-day Hands-on Cisco Authorized Course


Course Description

Our enhanced 3-day course delivers the skills you need to add, move, change, and troubleshoot IP telephony devices. Learn the skills required to support IP phone users and identify network and server impact when administering changes. You will also configure the latest Cisco CallManager (CCM) version 4.1 on a Windows 2000 server platform with Cisco 7960 & 7961 IP phones, IP SoftPhones, and Catalyst® switches with in-line power.

All of our IP telephony courses provide a simulated PSTN.

  • Deploy Cisco CallManager 4.1
  • Every pod has internal and external phones
  • Build and test a real dial plan including:
    • 911
    • 3-digit service codes: 411, 511, etc.
    • 7-digit local numbers: 681-1901
    • 10-digit local numbers: 416-681-1901
    • 11-digit long distance numbers: 1-733-802-1901
    • International numbers: 011441902

And just like in a real network:

  • The same simulated PSTN is accessible through both PRI and FXO ports
  • The same simulated PSTN is accessible through all four clusters providing failover scenarios for bandwidth and connectivity problems
  • Different area codes are deployed at all sites (two per cluster)

Build and test a real CoS solution that allows:

  • Internal dialing
  • 911 and service code dialing
  • Local dialing
  • Long distance dialing
  • International dialing

 

Course Objective

After completing this course the student be able to:

  • Perform Moves, Adds, and Changes (MACs) in a Cisco IP Telephony Network
  • Troubleshoot an Intercluster Trunk and VoIP
  • Use Windows 2000 and CallManager Monitoring Applications
  • Configure Telephony Class of Service
  • Configure IP Phone Services and Corporate Directory
  • Configure Features on the Cisco IP Phones
  • Configure Music On Hold
  • Configure Basic Route Plans

 

Intended Audience

PBX administrators, voice technicians, systems engineers, and database administrators who install, maintain, and troubleshoot Cisco IP telephony products.

 

Prerequisites

  • CVOICE (Cisco Voice over IP) provides a solid knowledge base for this curriculum
  • Basic knowledge of the Windows 2000 operating system, TCP/IP, and IP telephony concepts is required

 

Course Outline & Labs

 

Course Outline
Lab Outline

Day 1

  1. Introduction to Cisco Unified Communications Manager (CUCM)
    • CUCM Architecture
  2. Administration of CUCM
    • CUCM Administration Options
    • Managing Services and Initial Configuration
    • Managing User Accounts

Day 2

  1. Single-Site On-Net Calling
    • Understanding Endpoints in CUCM
    • Implementing IP Phones
  2. Single-Site Off-Net Calling
    • Configuring CUCM Call Routing Components
    • Configuring CUCM Digit Manipulation

Day 3

  1. Single-Site Off-Net Calling - continued
    • Implementing Calling Privileges
  2. Implementation of Media Resources, Features, and Applications
    • Implementing Media Resources
    • Configuring CUCM User Features
    • Configuring Cisco Unified Presence-Enabled Speed Dials and Lists
    • Integrating CUCM with Voice Mail Systems

 

 

 

Our investment in enhanced and exclusive labs means you get the experience you need using current software and hardware. No other training company offers a unique, real-world lab solution like ours.

In our lab descriptions, an enhanced lab contains a significant addition to the standard labs and may or may not be offered by other providers, while an exclusive lab contains material that is not offered by any other provider.

Our CMBA v6.1 lab environment consists of up to 12 interconnected Cisco Unified Communications Manager (CUCM) 6.1 clusters. Two students are responsible for configuring each cluster. A sophisticated telephony simulation is provided allowing you to configure a complete dial plan including Class of Service. This course focuses on CUCM configuration: routers are not configured in this course. A minimal understanding of IP is helpful.

  • Lab 1: Enhanced - Topology & Deployment
  • Lab 2: CUCM 6.1 Platform Administration (Optional)
  • Lab 3: CUCM Initial Setup
  • Lab 4: Disaster Recovery
  • Lab 5: Securing CUCM Administration using MLA
  • Lab 6: BAT - Users (Optional)
  • Lab 7: Users - LDAP (Optional)
  • Lab 8: Common Component Configuration
  • Lab 9: IP Phone and IP Communicator Configuration
  • Lab 10: Configuring SIP Endpoints (Optional)
  • Lab 11: BAT - Phones (Optional)
  • Lab 12: Enhanced - Gateway Lab 1: SIP Trunks
  • Lab 13: Exclusive - Dial Plan Lab 1: Outgoing to PSTN via SIP Trunks
  • Lab 14: Dial Plan 1: Digit Manipulation
  • Lab 15: Dial Plan Lab 1: Dialed Number Analyzer Optional
  • Lab 16: Exclusive - Dial Plan 2: Class of Service
  • Lab 17: Hunt Lists
  • Lab 18: Music on Hold (MOH) and Software Conferencing
  • Lab 19: CUCM User Features
  • Lab 20: Configuring Presence and BLF (Optional)
  • Lab 21: CUCM Configuration for Voice Mail Integration
  • Lab 22: Unity Configuration for Voice Mail Integration
  • Lab 23: Unity: Adding Subscribers Optional

 


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Course Description

Course Objectives

Intended Audience

Prerequisites

Course Outline & Labs

 

 
 
 
   
 
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