CallManager Basic Administration v4.1 (CMBA)

Convergent Communications, Inc. - A Cisco Systems Learning Partner

Course Outline & Labs

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CallManager Basic Administration v4.1 (CMBA) - 5-day Hands-on Cisco Authorized Course

Course Description

Our enhanced 3-day course delivers the skills you need to add, move, change, and troubleshoot IP telephony devices. Learn the skills required to support IP phone users and identify network and server impact when administering changes. You will also configure the latest Cisco CallManager (CCM) version 4.1 on a Windows 2000 server platform with Cisco 7960 & 7961 IP phones, IP SoftPhones, and Catalyst® switches with in-line power.

All of our IP telephony courses provide a simulated PSTN.

Deploy Cisco CallManager 4.1
Every pod has internal and external phones
Build and test a real dial plan including:

911
3-digit service codes: 411, 511, etc.
7-digit local numbers: 681-1901
10-digit local numbers: 416-681-1901
11-digit long distance numbers: 1-733-802-1901
International numbers: 011441902

And just like in a real network:

The same simulated PSTN is accessible through both PRI and FXO ports
The same simulated PSTN is accessible through all four clusters providing failover scenarios for bandwidth and connectivity problems
Different area codes are deployed at all sites (two per cluster)

Build and test a real CoS solution that allows:

Internal dialing
911 and service code dialing
Local dialing
Long distance dialing
International dialing

Course Objective

After completing this course the student be able to:

Perform Moves, Adds, and Changes (MACs) in a Cisco IP Telephony Network
Troubleshoot an Intercluster Trunk and VoIP
Use Windows 2000 and CallManager Monitoring Applications
Configure Telephony Class of Service
Configure IP Phone Services and Corporate Directory
Configure Features on the Cisco IP Phones
Configure Music On Hold
Configure Basic Route Plans

Intended Audience

PBX administrators, voice technicians, systems engineers, and database administrators who install, maintain, and troubleshoot Cisco IP telephony products.

Prerequisites

CVOICE (Cisco Voice over IP) provides a solid knowledge base for this curriculum. Basic knowledge of the Windows 2000 operating system, TCP/IP, and IP telephony concepts is required.

Course Outline & Labs

Course Outline

Lab Outline

1. Cisco CallManager Basic Administration Introduction

Objectives
Prerequisites
Information Sources

2. Introduction to CIPT Components

Cisco AVVID Architecture
CIPT Design Goals
Cisco IP Telephony Components

3. Navigation and System Setup

Cisco CallManager Administration Menus
Cisco CallManager Serviceability Menus
Intercluster Communications
System Setup
Device Pools

4. Route Plan

Route Patterns and Wildcards
Discard Digit Instructions
Translation Patterns
Route Plan Report
Class of Service

5. Service

Conference Bridge
Music on Hold Server
Transcoder
Media Resource Manager (MRM)

6. Feature and User

Call Pickup
Call Park
Cisco IP Phone Services
Corporate Directory

7. Device

Phone Button Templates
Configuring the IP Phones
Phone Features
Gateways
Gatekeeper
Computer Telephony Integration (CTI)

8. Bulk Administration Tool

BAT Features
Phone Templates
Adding Phones, Gateways, and Users

The CMBA lab environment consists of up to 12 interconnected CallManager 4.1 clusters. Two students are responsible for configuring each cluster. A sophisticated telephony simulation is provided allowing you to configure a complete dial plan including Class of Service. This course focuses on CallManager configuration: routers are not configured in this course. A minimal understanding of IP is helpful.

Lab 1: Enhanced - Topology and Deployment

Wire the CMBA classroom network and image the CallManager servers for each cluster. The CallManager is preinstalled but not configured, while you become familiar extension mobility test profiles. This lab takes less than 60 minutes, and no additional wiring is required for any later labs.

Enhanced content: Extension mobility test profiles

Lab 2: DHCP

Configure two DHCP scopes and a helper-address to support IP Phone deployment.

Lab 3: CallManager Initial Setup

Preparing for later labs, activate CallManager services, enable auto registration, provide initial configuration of IP phones, and configure CDR and tracing.

Lab 4: BARS

Configure and test Cisco's CallManager Backup and Restore System.

Lab 5: IP Phone and IP Communicator Configuration

Further configure pod IP phones and deploy IP Communicator.

Lab 6: BAT

Use the BAT tool to add phones to the CallManager configuration.

Lab 7: Enhanced - Gateway Lab 1: ICT

Install and test intercluster trunks allowing dialing to all other student pods.

Enhanced content: Full mesh across all clusters

Lab 8: Exclusive - Dial Plan 1: Outgoing to PSTN

Pattern	Description	Route List
911	Emergency	PodN_PSTN_RL
9.911	Emergency
.9.[2-9]11	Service
9.[2-9][02-9]XXXXX	7-digit local
9.[2-9]X[02-9]XXXX	7-digit local
9.QQQXXXXXXX	10-digit local
9.1[2-9]XXXXXXXXX	11-digit long distance
9.011!	International time-out
9.011!#	International end of dial

Configure and test a dial plan allowing routing to external numbers. The dial plan deployed can be used as the template for a real-world deployment. Even overlapping 7- and 10-digit dialing is investigated (the QQQ above represents a local area code), and you'll be able to completely test your dial plan using the equipment in your own pod.

Exclusive content: Full dial plan

Lab 9: Dial Plan 2: Hunt Lists and Call Coverage

Hunt lists and call coverage are configured to illustrate this aspect of CallManager configuration.

Lab 10: Exclusive - Dial Plan 3: Class of Service

Partition	Description	DN/Patterns
PodN-Internal_pt	Internal Numbers	Left and Right Phones
PodN-HQ_E911-pt	E911	9.911, 911
PodN-HQ_Service_pt	3-Digit Service Codes	9.[2-9]11
PodN-H_Local_pt	Local Numbers	9.[2-9][02-9]XXXXX
		9.[2-9][02-9]XXXX
		9.QQQXXXXXXX
PodN_ RemoteCluster_pt	Remote Clusters	1NXXX, 2NXXX
PodN-HQ_LD_pt	Long Distance Numbers	9.1[2-9]XXXXXXXXX
PodN-HQ_International_pt	International Numbers	9.011!, 0.011!#

A real-world Class of Service deployment is put in place in this lab. You'll be able to completely test your Class of Service using the equipment in your own pod.

Exclusive content: Full CoS for real dial plan

Lab 11: Exclusive - Regions and Device Pools

Investigate the use of regions and device pools in this lab.

Exclusive content: Region and device pool deployment in multisite centralized deployment

Lab 12: Music on Hold (MOH) and Software Conferencing

Deploy MOH and software conferencing.

Lab 13: Users

Add users to the system and configure and test various user features such as IP Phone services.

Lab 14: IP Phone Features

Test a variety of phone features including Call Park, call pickup, barge, and softkey template configuration.

Lab 15: Extension Mobility (Optional)

Configure Cisco's Extension Mobility feature.

16: SoftPhone and Attendant Console (Optional)

Configure Cisco's SoftPhone and Attendant Console products.