Powerful 5-day Hands-on Curriculum
Course Description
We have combined two Authorized Cisco Unity courses (AUM and IUM) into one comprehensive program designed to provide the most complete coverage of the Cisco Unity software available anywhere. Unity is a true unified messaging solution that allows users to integrate voice mail, e-mail, and fax messages into a single message store.
In this course, administrators and system engineers will perform system setup and customization; add, delete, and modify subscribers; and monitor and maintain the Cisco Unity system, including Unity Release 5.0. In addition, you will learn to install, upgrade, configure, maintain, and troubleshoot new and existing Cisco Unity installations.
This course is designed to prepare you for the Implementing Cisco Unified Messaging Exam (642-105 IUM).
Course Objectives
What you will learn:
- Components of the Cisco Unity system, their standard and optional features, and how they integrate into a unified messaging system
- Components of the Cisco Unity Connection system, their standard and optional features, and how they integrate with telephone systems
- Configure a Cisco Unity system using acknowledged best practices and manage a Cisco Unity subscriber account using the Cisco Unity Administration tool
- Choose the correct subscriber type and add the individual subscriber using best practices for setting account policy, Class of Service, and subscriber templates
- Monitor and maintain a Cisco Unity system using available tools and reporting capabilities
- Given the hardware specification for a computer messaging system of a stated capacity, determine the appropriate platform to be used and the correct voice boards that will meet the minimum hardware requirements for a Cisco Unity system
- Given a set of installation software components, select the correct components, install the software following the recommended installation sequence, and verify proper operation
- Given an integration scenario with specific components, choose the correct integration type and determine the steps needed to complete the integration
- Given a particular server type, select the appropriate type of Cisco Unity networking and subscriber to ensure message delivery, message transfer, and directory replication
- Given a problem description and access to appropriate Cisco Unity tools and utilities, determine and use the appropriate tools to address specific system maintenance, diagnostics, troubleshooting, and reporting problems
Intended Audience
End-user system administrators responsible for the day-to-day management of corporate messaging systems Personnel responsible for planning, designing, and implementing Cisco Unity systems in an IP telephony environment.
Prerequisites
Persons responsible for installing, configuring, maintaining and troubleshooting the system should have a solid understanding of Microsoft Windows 2000/2003 and Exchange 2000/2003 (MCSE recommended), and should be able to competently program at least one manufacturer's telephone switching equipment (i.e., Cisco CallManager, NEC NEAX 2000 or 2400, Avaya Definity series, etc.).
Administrators should have a good understanding of Windows 2000 and either Exchange 5.5 or Exchange 2000 (dependent on their installation) and should be familiar with the features and benefits provided by at least one manufacturer's telephone switching equipment (i.e., Cisco CallManager, NEC NEAX 2000 or 2400, Avaya Definity series, etc.)
Course Outline
-
Cisco Unified Messaging Overview
- Cisco Unity
- Unified Messaging Integrations
- Cisco Unity Standard System Features
- Cisco Unity Standard User Features
- Cisco Unity Optional Features
2. Cisco Unity Connection Overview
- Cisco Unity Connection
- Positioning Cisco Unity Connection
- Cisco Unity Connection Integrations
- Unity Connection Standard Features
- Cisco Unity Connection Optional Features
3. Cisco Unified Messaging General Setup
- Using Cisco Unity
- Using the Cisco Unity Administrator
- Setting Up Cisco Unity
4. Cisco Unified Messaging Subscriber Configuration
- Configuring Global Subscriber Settings
- Configuring Subscriber Accounts and Settings
- Using Call Handlers and Interview Handlers
5. Cisco Unified Messaging System Monitoring and Maintenance
- Monitoring a Cisco Unified Messaging System
- Maintaining a Cisco Unified Messaging System
- Managing Unified Messaging System Reporting
6. Cisco Unified Messaging System Hardware
- Unified Messaging Server Hardware
- Unified Messaging Voice Boards
7. Cisco Unified Messaging System Software
- Unified Messaging Architecture
- Installing Cisco Unity Messaging Software
- Upgrading Cisco Unified Messaging Software
8. Cisco Unity Connection Overview
- Defining Cisco Unity Connection Server Hardware
- Defining Cisco Unity Connection Architecture and Software
9. Unified Messaging Integrations
- Cisco Unified Messaging Integrations
- Integrating Cisco Unity with Cisco Unified Communications Manager
10. Unified Messaging Networking
- Cisco Unity Networking Overview
- Message Transfer and Directory Replication
- Networking Subscribers
- Digital Networking
- VPIM Networking
- AMIS Networking
- Cisco Unity Bridge Networking
11. Unified Messaging Maintenance and Utilities
- Cisco Unity Administration Tools
- Cisco Unity Audio Management Tools
- Cisco Unity Diagnostic Tools
- Cisco Unity Switch Integration Tools
- Disaster Recovery and Cisco Unity
- Providing Redundancy: Implementing Failover in Cisco Unity
Course Labs
Topology and Hardware and Software Requirements
AUM (2 days)
- Lab 1: Configuring Cisco Unity Connection Users
- Lab 2: Setting up Cisco Unity
- Lab 3: Preparing to Add Subscribers
- Lab 4: Working with Subscribers
- Lab 5: Creating an Audiotext Application
- Lab 6: Configuring Emergency Dial-Outs
- Lab 7: Using the Cisco Unity Message Monitor
- Lab 8: Enabling Voice Recognition
- Lab 9: Performing Unity System Monitoring and Maintenance
IUM (3 days)
- Lab 1: Installing Cisco Unified Messaging Software for Exchange
- Lab 2: Installing Cisco Unified Messaging Software for Domino
- Lab 3: Configuring Digital Networking
- Lab 4: Configuring Touch-Tone Transferring and Cross-Box Login Between Cisco Unity Servers
- Lab 5: Configuring VPIM Networking (Optional Instructor Demonstration)
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