5-Day Hands-On Administration
Communications Manager 7.0 and Unity 7.0.
Including Tier One Support Training
One of CCI’s Assessment-Driven Training family of courses, designed and developed
for Cisco by CCI
Course Description
When upgrading to Communications Manager 7 and Unity 7 from an earlier Unified Communications solution, or if moving to Cisco Unified Communications from a traditional PBX, this course provides the administrator with the required skills and knowledge to administer your system immediately.
For administrators with previous Communications Manager experience, the course covers the enhancements in Communications Manager 7 and Unity 7 that affect administrative tasks. All labs have been updated and will be completed on the latest software.
In Administering Cisco IP Telephony Solutions, you will get an in-depth and detailed administration level course on how to support your Communications Manager 7.01 and Unity 7.0 installation. In this course, we cover the addition of users, changing user preferences, basic phone installation, changing Unity voice mail subscribers and a host of other topics associated with the day-to-day management of your Cisco Unified Communications system. Administrators learn hands-on the use of the Bulk Administration Tool (BAT) to efficiently make administrative changes. Common support issues are covered and practiced in a lab setting so that your administrators can also provide tier 1 support.
ROI with training your internal staff to administer your Cisco Unified Communications solution is significant and includes the cost saving of internal staff versus consultant staff, quicker up time for end users, and more production out of existing internal resources. Administering Cisco IP Telephony Solutions will provide your LAN administration team with the skills and knowledge necessary to handle all the day-to-day needs that come with a Cisco Unified Communications deployment.
Course Objectives
Course objectives are as follows:
- Learn how to add and delete subscribers as well as modify current subscribers
- Understand how to set up DHCP and TFTP on the IP phones
- Setup and Configuration of an IP phone for a new end user
- Set up soft phone functions for end users and manage web attendant
- Initiate call features such as call park, call pickup, call waiting, client matter codes and others
- Review and practice basic troubleshooting processes and tools
- Gain an understanding of basic dial plans
- Run and understand Unity performance and administration reports
- Configure voice mail services for Unity 7.0 subscribers
Intended Audience
This course is intended for individuals who:
- Network and LAN administrators tasked with maintaining a Cisco Unified Communications Manager 7.0 and Cisco Unity 7.0 solution
- Network and LAN administrators maintaining a Cisco Unified Communications Manager 6 or earlier and Unity 5 or earlier will also benefit from this class
Prerequisites
- Basic knowledge of the Windows 2000 operating system, TCP/IP, and IP telephony concepts is required. No router experience is required. You do not need to know Cisco's router command line interface. Some knowledge of IP is helpful, but it is not required.
- Some system administration experience, e.g., Windows 2000/2003 server, Linux, PBX
What is Assessment Driven Training?
Assessment driven training improves individual learning success. It ensures we fill the gap in each student’s knowledge by assessing knowledge and skills before, during and after training.
Process
- Before Training - By using a pre-class assessment, we are able to determine the level of student knowledge and skills before the training begins.
- During the Training Event - During the class, the instructor uses our learning methods to validate student understanding and then reviews areas of misunderstanding with the class or with individual students. These reviews ensure that misconceptions can be caught earlier in the learning process and actions can be taken to remediate them.
- At the end of the Training Event – A post-class assessment will validate key skills and knowledge and provide objective evaluation of student progress.
Benefits
- Interactive assessments interwoven into instruction to prepare students to successfully leave class appropriate skills and knowledge
- Engineers understand how Cisco’s products correctly operate as the incremental skills reviews help uncover weaknesses and correct them while in class
- Students receive extra practice on the topics they find challenging at the time they need it.
- Engineers leave the classroom confidently prepared for the job at hand because their areas of doubt are uncovered and removed in the classroom.
- Employers/Managers get quicker results on the job and provide less support to newly trained engineers
What Students Have Said About This Course:
"The class was great, and the instructor was terrific. It definitely provided everything I expected and served to pull together all the things I’ve been doing as well as to give me access to a few things that I hadn’t. It was also nice to make a few contacts that are using the same equipment. I’ll definitely take a look at the other courses that you offer as I will be taking more in the near future."
Our instructor Dan was excellent. Time passed very quickly. A lot of material was presented very well in the time allowed. Gave me a much better understanding of how our system is configured. The training manuals are very concise and will be an excellent source of information for future reference.
Lab Topology
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Topology |
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Course Outline
- IP Telephony Overview
- Clustering Cisco Communications Manager Servers
- Registering Cisco IP Phones with Communications Manager
- Configuring Cisco IP Phone Features [including the Bulk Administration Tool with 7.0 enhancements]
- Troubleshooting Cisco Communications Manager [including 7.0 enhancements]
- Introduction to UCCM Serviceability
- Monitoring Performance with Real-Time Monitoring Tool [RTMT]
- Configuring Traces
- Additional Diagnostic Tools
- Intercluster Trunks
- Cisco Communications Manager Dial Plans
- Cisco Communications Manager User Personalization
- Cisco Communications Manager Call Detail Records
- Class of Service
- Overview Cisco Unified Communications System
- Understanding Cisco Unity
- Describing Cisco Unified Communications Integrations
- Understanding Cisco Unity Standard System Features
- Describing Cisco Unity Standard User Features
- Describing Optional Cisco Unity Features
- Understanding Cisco Unity Express
- Cisco Unity Connection Overview
- Cisco Unified Communications General Setup
- Using Cisco Unity
- Using the Cisco Unity Administrator
- Cisco Unity System Setup
- Cisco Unified Communications Subscribers: A Complete Reference
- Cisco Unity Global Subscriber Settings
- Cisco Unity Subscriber Accounts and Settings
- Using Call Handlers and Interview Handlers
- Cisco Unified Communications System Monitoring and Maintenance
- Cisco Unified Communications System Monitoring
- Cisco Unified Communications System Maintenance
- Cisco Unified Communications System Reporting
- Tier 1 Support
Course Labs
- Understanding Your Environment
- Communications Manager Basics
- Enterprise Parameters
- Service Parameters
- Communications Manager Backup/Restore
- Working With IP Phones
- Configuring Cisco IP Phone Basic Features
- Creating Templates
- Basic Features (hold, transfer, call waiting, shared lines)
- Configuring Cisco IP Phone Advanced Features
- Advanced Features (Call Back, Call Pickup, Busy Lamp Field Pickup, Directed Call Pickup, Group Call Pickup, Call Fowarding, Forced Authorization Codes, Call Park, Conferencing – MeetMe, AdHoc, Join – Barge, cBarge, Privacy, Setting Phone Ring Types, QRT, iDivert, Intercom, Do Not Disturb, Do Not Disturb Call Reject)
- Using Communications Manager Troubleshooting Tools
- Configuring Communications Manager Dial Plan [including 7.0 Dial Plan enhancements]
- Configure User Personal Directory
- Configure Dial Buttons
- Configure Extension Mobility with Feature Safe
- Call Detail Records(CDRs)
- Install Call Detail Record Tools
- Using CAR to work with Call Detail Records
- Create Call Detail Record Reports
- Configure a Telephony Class of Service for Devices
- Configure Partitions
- Configure Search Spaces
- Create PLAR phone
- Create Lobby Phones
- Create Executive and Employee Phone COS
- Time of Day Routing
- Configure Attendant Console
- Cisco IP Communicator (Optional)
- Connecting to Cisco Unity
- Setting Up Cisco Unity
- Preparing to Add Subscribers
- Working with Subscribers
- An Audiotext Application
- Emergency Dialouts
- Cisco Unity System Monitoring and Maintenance
- Comprehensive Tier 1 support lab
[Instructor inserts problems and students must either resolve or escalate to tier 2]
- Commonly encountered Tier 1 support problems
- Startup problems (power, addressing, connection to CUCM
- Unexpected phone resets
- Common user issues
- Poor voice quality
- Common hardware problems
- Common 7914 problems
- MWI behavior
- Users moving phones
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