Administering Cisco Unified Communications Manager v6.1 and Cisco Unity v5.0 (ACCMU v6.1)

5-Day Hands-On Course on Cisco CMBA Course v6.1 and AUM | Cisco Unified Communications Manager Software v6.1 and Unity Software v5.0

Course Description

Our updated ACCMU training course covers everything in our CMBA and AUM courses, plus it includes Unity v5.0 training and incorporates Cisco 7960 and 7965 IP Phones. Our unique real-world lab solution includes a real dial plan and Class of Service for calling out to the PSTN and branch offices and provides comprehensive, hands-on ACCMU training. In this five-day course, learn to add, move, change, and troubleshoot IP telephony devices. Learn to support IP phone users and identify network and server impact when administering changes.

Configure the latest versions of Cisco Unified Communications Manager (CUCM) on a Linux appliance with Cisco 7960 & 7965 IP Phones, IP Communicator, and Catalyst® switches with in-line power. During the first three days of this class, you'll cover CUCM basic administration (CMBA). In the last two days you'll cover Cisco Administering Unified Messaging (AUM). CUCM provides voice and video call routing, while Cisco Unified Unity provides a voice mail and unified messaging solution that allows users to integrate voice mail, e-mail, and fax messages into a single inbox. During this course, you will configure a CUCM server and perform a digital integration to a Cisco Unified Unity server. Learn to add and delete Unity subscribers, build voice mail system features, and program and deploy automated attendant call handlers.

All of our Unified Communications courses provide a simulated PSTN, enabling students to test 3-digit, 7-digit, 10-digit, 11-digit, and international route patterns.

• Deploy Cisco Unified Communications Manager 6.1
• Work with three phones per student pod
• Two internal phones
• One test phone allowing students to test PSTN dial plan
• Build and test a real dial plan including:
• 911
• 3-digit service codes: 411, 511, etc.
• 7-digit local numbers: 681-1901
• 10-digit local numbers: 416-681-1901
• 11-digit long distance numbers: 1-733-802-1901
• International numbers: 011441902

The simulated PSTN is accessible through all pods, providing interesting scenarios for intercluster communication in which remote clusters can communicate over the IP infrastructure and leverage the PSTN for backup call routing.

Build and test a Class of Service (CoS) solution that partitions the dial plan into the following:

• Internal Dialing
• 911 and service code dialing
• Local dialing
• Long distance dialing
• International dialing

Course Objectives

What you will learn:

• Perform Cisco Unified Communications Manager Initial Configuration
• Call Manager Groups
• Device Pools
• Regions
• Date/Time Groups
• Perform Moves, Adds, and Changes (MACs)
• Configure Bulk Administration Tool (BAT)
• Configure and verify Dial Plans for full PSTN and inter-site call routing
• Route Pattern -> Route List -> Route Group -> Intercluster Trunk or Gateway
• Configure IP Phone Services and Corporate Directory
• Configure and Test Cisco IP Phones Features
• Call Hold
• Call Transfer
• Call Park
• Call Pickup and Group Call Pickup
• Speed Dials
• Auto Answer
• Softkey Templates
• Extension Mobility
• Presence
• Attendant Console
• Configure Media Resources
• Music On Hold
• Conferencing
• Integrate Unity with a CUCM Deployment
• Configure Class of Service
• Add Unity Subscribers
• Configure and Test Unity Features
• Configure and Test Unity Interview and Call Handlers
• Configure and Test Unity Greetings and Broadcast Administrator
• Configure and Verify Basic Auto Attendant Call Handlers
• Configure and Verify Advanced Auto Attendant Call Handlers
• Configure Outcall Notification

Intended Audience

PBX administrators, voice technicians, systems engineers, and database administrators who are installing, maintaining, and troubleshooting Cisco IP telephony products

Prerequisites

• Basic knowledge of the Windows 2000 operating system, TCP/IP, and IP telephony concepts is required. No router experience is required. You do not need to know Cisco's router command line interface. Some knowledge of IP is helpful, but it is not required.

Course Outline

CMBA+ (3 days)

1. Cisco Unified Communications Manager (CUCM) Release 6.1 Basic Administration
2. Introducing CUCM Release 6.1
3. Evaluating CUCM 6.1 Deployment Options
4. Administering the Cisco IP Telephony Platform
5. Performing General Administration
6. Configuring CUCM 6.1 Basic Settings
7. Implementing Disaster Recovery
8. Evaluating Cisco IP Telephony Endpoints
9. Configuring CUCM to Support IP Phones
10. Configuring SIP Endpoints
11. Managing Endpoints Using the Bulk Administration Tool
12. Configuring Basic Dial Plan Elements
13. Configuring CUCM Trunks
14. Implementing Class of Control
15. Multisite Deployment
16. Configuring Media Resources
17. Configuring User Features - Part 1
18. Configuring User Features - Part 2

AUM (2 days)

1. Understanding Cisco Unity
2. Unified Communications Integrations
3. Cisco Unity Standard System Features
4. Cisco Unity Standard User Features
5. Optional Cisco Unity Features
6. Cisco Unity Connection
7. Positioning Cisco Unity Connection
8. Understanding Cisco Unity Connection Integrations
9. Cisco Unity Connection Standard Features
10. Cisco Unity Connection Optional Features
11. Using Cisco Unity
12. Using the Cisco Unity Administrator
13. Setting Up Cisco Unity
14. Configuring Cisco Unity Global Subscriber Settings
15. Configuring Cisco Unity Subscriber Accounts and Settings
16. Using Call Handlers and Interview Handlers
17. Monitoring Unified Cisco Communications Systems
18. Maintaining Unified Communications Systems
19. Managing Unified Messaging System Reporting

Course Labs

• Lab 1: Enhanced - Topology and Deployment
  Wire the CMBA v6.1 classroom network and image the CUCM servers for each cluster. The CUCM is installed but not configured. This lab takes less than 60 minutes, and no additional wiring is required for any later labs. Enhanced content: Extension mobility test profiles
• Lab 2: CUCM 6.1 Platform Administration
  Explore the administration of the CUCM 6.1 platform, including OS administration and the new CLI.
• Lab 3: CUCM Initial Setup
  Preparing for later labs, activate CUCM services, enable auto registration, provide initial configuration of IP Phones, and configure CDR and tracing. Configure a DHCP scopes with OPTION 150 to support IP Phone deployment.
• Lab 4: Disaster Recovery System
  Learn to configure a disaster recovery system to provide full data backup and restore capabilities for all servers in a CUCM cluster.
• Lab 5: User Management - CUCM GUI
  Learn to manage, add, and delete end users and application users.
• Lab 6: User Management - Bulk Administration Tool (BAT)
  Learn to use BAT to configure large numbers of phones, users, or device profiles by using Excel to create a CSV file to import into CUCM.
• Lab 7: User Management – LDAP
  Learn to configure LDAP synchronization in CUCM.
• Lab 8: Common Device Configuration
  Configure phone NTP references, date/time groups, device pools, common device configuration, and common phone profiles.
• Lab 9: Basic IP Phone and IP Communicator Configuration
  Further configure your pod's IP Phones and deploy IP Communicator.
• Lab 10: SIP Endpoints
  Add a third-party SIP phone and configure local dial rules.
• Lab 11: BAT
  Use the BAT tool to add phones to the CUCM configuration.
• Lab 12: PSTN Trunk Lab 1: SIP to the PSTN
  Configure a gateway allowing incoming calls from the outside phone and a dial plan allowing outgoing calls to the lines on the outside phone.
• Lab 13: Dial Plan Lab 1: SIP Trunk Outgoing to PSTN

Configure and test a dial plan allowing routing to external numbers. The dial plan deployed can be used as the template for a real-world deployment. Even overlapping 7- and 10-digit dialing is investigated (the QQQ above represents a local area code). Completely test your dial plan using the equipment in your pod.

• Lab 14: Digit Manipulation
  Learn to adjust Caller ID on outbound calls for 7-digit local, 10-digit local, long distance, and international numbers.
• Lab 15: Dialed Number Analyzer
  Learn to use the Dialed Number Analyzer to troubleshoot problems with your dial plan.
• Lab 16: Class of Service Lab: PSTN Access
  Deploy partitions and calling search spaces to control which lines on which phones can reach outside lines.
• Lab 17: Dial Plan Lab: Hunt Lists and Call Coverage
  Learn to configure and test hunting.
• Lab 18: Music On Hold and Software Conference Resources
  Deploy MOH and software conferencing.
• Lab 19: User Features
• Lab 20: Presence
• Lab 21: CUCM Configuration for Unity Integration
• Lab 22: Unity Integration
  Complete the integration by running the Unity Telephony Integration Tool on the Unity server.
• Lab 23: Unity System Settings
  Configure some basic system settings to become familiar with the Unity System Administration Interface.
• Lab 24: Unity System Schedule
  Create a system schedule and define holidays for use in later labs.
• Lab 25: Class of Service
  Create a "Junior Administrator" Class of Service and associated Subscriber Template with specific System Access, Call Transfer, Password, and Conversation features.
• Lab 26: Subscribers
  Add subscribers to the Unity System and investigate the relationships between Unity, Microsoft Exchange, and Active Directory.
• Lab 27: Unity Features
  Explore Cisco Unity Assistant and Cisco Unity Inbox capabilities as well as Private Distribution Lists and Live Reply.
• Lab 28: Opening Greeting
  Reprogram the Opening Greeting in the first of three call handler labs.
• Lab 29: Interview and Call Handlers
  Program interview and call handlers and begin to organize them into a voice mail menu system.
• Lab 30: Emergency Out-Dial Notification Plan
  Configure an after-hours emergency support service to illustrate message notification.
• Lab31: More Call Handlers (Optional)
  Deploy more call handlers so you can build and test a more complete voice mail menu system.
• Lab 32: Greetings and Broadcast Administrators
  Investigate the use of Greetings and Broadcast Administrators to delegate tasks associated with maintaining the voice mail menu system. Investigate the Audio Text Manager tool as well.
• Lab 33: Status Monitor and Reports
  Use the Unity reporting tool to query the system for a variety of information. Investigate the two styles of reports, CSV and web-page format, as well as subscriber and system reports.