Administering Cisco CallManager v4.1 and Unity v5.0 (ACCMU v4.1)

5-Day Hands-On Course on a Cisco CMBA Course v4.1 and AUM | CallManager Software v4.1 and Unity Software v5.0

Course Description

In this five-day course, learn to add, move, change, and troubleshoot IP telephony devices. Learn to support IP phone users and identify network and server impact when administering changes. Configure the latest version of Cisco CallManager (CCM) 4.1 with Cisco 7960 & 7961 IP Phones, IP SoftPhones, and Catalyst® switches with in-line power. You'll cover everything in our CMBA course and Cisco's AUM course, and you'll learn to configure and use Cisco's Unity application, a true unified messaging solution that allows users to integrate voice mail, e-mail, and fax messages into a single message store. In this course, integrate a Unity server with a CallManager deployment, and learn to add and delete subscribers, build a voice mail menu system and auto attendant, and set up outcall notification.

In our unique, real-world ACCMU lab, learn to build and test a sophisticated IP telephony network that you can use as a template for a real deployment. We have set ourselves apart from other Cisco training providers by enhancing our ACCMU hands-on labs to include a real dial plan and Class of Service for calling out to the PSTN, branch offices, and PBXs. The Unity component allows seamless integration of the Unity server into the CallManager cluster deployed in the first part of the course.

No other training company offers a unique, real-world lab solution like ours.

All of our IP telephony courses provide a simulated PSTN:

• Deploy Cisco CallManager 4.1 and Unity 5.0
• Internal and external phones in every pod
• Build and test a real dial plan including:
  • 911
  • 3-digit service codes: 411, 511, etc.
  • 7-digit local numbers: 681-1901
  • 10-digit local numbers: 416-681-1901
  • 11-digit long distance numbers: 1-733-802-1901
  • International numbers: 011441902

Course Objectives

What you will learn:

• Perform Moves, Adds, and Changes (MACs) in a Cisco IP Telephony Network
• Configure Basic Route Plans including Class of Service
• Configure IP Phone Services and Corporate Directory
• Configure Features on the Cisco IP Phones
• Configure Music On Hold
• Integrate a Unity Server with a CallManager Deployment
• Add Unity Subscribers
• Build and Test a Voice Mail Menu and Auto Attendant
• Configure Outcall Notification

Intended Audience

PBX administrators, voice technicians, systems engineers, and database administrators who are installing, maintaining, and troubleshooting Cisco IP telephony products

Prerequisites

• Basic knowledge of the Windows 2000 operating system, TCP/IP, and IP telephony concepts is required. No router experience is required. You do not need to know Cisco's router command line interface. Some knowledge of IP is helpful, but it is not required.

Course Outline

CMBA+ (3 days)

1. Cisco CallManager Basic Administration
2. Introducing Cisco CallManager
3. Identifying Cisco CallManager Cluster and Deployment Options
4. Identifying Cisco IP Telephony Endpoints
5. Configuring Cisco CallManager to Support IP Phones
6. Configuring Cisco IP Communicator
7. Using the Bulk Administration Tool
8. Configuring Basic Route Plans
9. Implementing Class of Control
10. Configuring Hunt Groups
11. Media Resources
12. Adding Users and Customizing User Features
13. Configuring User Features - Part 1
14. Configuring User Features - Part 2

AUM (2 days)

1. Understanding Cisco Unity
2. Unified Communications Integrations
3. Understanding Cisco Unity Standard System Features
4. Understanding Cisco Unity Standard User Features
5. Describing Optional Cisco Unity Features
6. Introducing Cisco Unity Connection
7. Positioning Cisco Unity Connection
8. Understanding Cisco Unity Connection Integrations
9. Understanding Cisco Unity Connection Standard Features
10. Understanding Cisco Unity Connection Optional Features
11. Using Cisco Unity
12. Using the Cisco Unity Administrator
13. Setting Up Cisco Unity
14. Configuring Cisco Unity Global Subscriber Settings
15. Configuring Cisco Unity Subscriber Accounts and Settings
16. Using Call Handlers and Interview Handlers
17. Monitoring Unified Cisco Communications Systems
18. Maintaining Unified Communications Systems
19. Managing Unified Messaging System Reporting

Course Labs

• Lab 1: Topology and Deployment
• Lab 2: DHCP
• Lab 3: CallManager Initial Setup
• Lab 4: BARS
• Lab 5: IP Phone and IP Communicator Configuration
• Lab 6: BAT
• Lab 7: Gateway Lab 1: ICT
• Lab 8: Dial Plan 1: Outgoing to PSTN

• Lab 9: Dial Plan 2: Hunt Lists and Call Coverage
• Lab 10: Dial Plan 3: Class of Service

• Lab 11: Region and Device Pool Deployment in Multisite Centralized Deployment
• Lab 12: MOH and Software Conferencing
• Lab 13: Users
• Lab 14: Phone Features
• Lab 15: Extension Mobility (Optional)
• Lab 16: Softphone and Attendant Console (Optional)
• Lab 17: CallManager Integration with Unity

• Lab 18: Unity Integration
• Lab 19: System Settings
• Lab 20: System Schedule
• Lab 21: Class of Service
• Lab 22: Subscribers
• Lab 23: Unity Features
• Lab 24: Opening Greeting
• Lab 25: Interview and Call Handlers
• Lab 26: More Call Handlers
• Lab 27: Greetings and Broadcast Administrators
• Lab 28: Message Notification (Outdial)
• Lab 29: Status Monitor