Administering Cisco IP Telephony Solutions v4.2

Convergent Communications, Inc. - A Cisco Systems Learning Partner

Course Outline & Labs

	SCHEDULE

	REGISTRATION

	COURSES INDEX

Administering Cisco IP Telephony Solutions - 4-Day Hands-On Administering CallManager 4.2 and Unity 4.2
Course Designed and Developed for Cisco by CCI

Course Description

Once an enterprise CallManager 4.2 solution is deployed, the work doesn't stop. Just like in the traditional PBX world moves, adds, changes, and deletions, will be needed. If you can't afford or don’t want to rely one your integrator for this service; you will have to train your staff. The very positive thing with moving from a traditional circuit-switched PBX solution to an IP PBX solution is you can leverage your LAN administration team to get the job done.

In Administering Cisco IP Telephony Solutions, you will get an in-depth and detailed administration level course on how to support your CallManager 4.2 and Unity 4.2 installation. In this course, we cover the addition of users, changing user preferences, basic phone installation, changing Unity voice mail subscribers and a host of other topics associated with the day-to-day management of your IP PBX system.

ROI with training your internal staff to administer your IP PBX solution is significant and includes the cost saving of internal staff verses consultant staff, quicker up time for end users, and more production out of existing internal resources. Administering Cisco IP Telephony Solutions will provide your LAN administration team with the skills and knowledge necessary to handle all the day-to-day needs that come with an IP PBX installation.

Course Objectives

Course objectives are as follows:

Learn how add and delete subscribers as well as modify current subscribers
Understand how to set up DHCP and TFTP on the IP phones
Setup and Configuration of an IP phone for a new end user
Set up soft phone functions for end users and manage web attendant
Initiate call features such as call park, call pickup, call waiting, client matter codes and others
Review and practice basic troubleshooting processes and tools
Gain an understanding of basic dial plans.
Run and understand Unity performance and administration reports
Configure voice mail services for Unity 4.2 subscribers

Intended Audience

This course is intended for individuals who:

Network and LAN administrators tasked with maintaining a Cisco CallManager 4.2 and Unity 4.2 solution.

Prerequisites

Windows 2000 Server Administration
CCNA Certification or equivalent networking experience ( a basic understanding of IP Communications)

Course Outline

IP Telephony Overview
Clustering Cisco CallManager Servers
Registering Cisco IP Phones with CallManager
Configuring Cisco IP Phone Features
Troubleshooting Cisco CallManager
Intercluster Trunks
Cisco CallManager Dial Plans
Cisco CallManager Users
Cisco CallManager Call Detail Records
Class of Service
Overview Cisco Unified Communications System

Understanding Cisco Unity
Describing Cisco Unified Communications Integrations
Understanding Cisco Unity Standard System Features
Describing Cisco Unity Standard User Features
Describing Optional Cisco Unity Features
Understanding Cisco Unity Express

Cisco Unity Connection

Cisco Unity Connection Overview
Positioning Cisco Unity Connection
Cisco Unity Connection Telephone Integrations
Cisco Unity Connection Standard Features
Cisco Unity Connection Optional Features

Cisco Unified Communications General Setup

Using Cisco Unity
Using the Cisco Unity Administrator
Cisco Unity System Setup

Cisco Unified Communications Subscribers: A Complete Reference

Cisco Unity Global Subscriber Settings
Cisco Unity Subscriber Accounts and Settings
Using Call Handlers and Interview Handlers

Cisco Unified Communications System Monitoring and Maintenance

Cisco Unified Communications System Monitoring
Cisco Unified Communications System Maintenance

Cisco Unified Communications System Reporting

Course Labs

Understanding Your Environment
CallManager Basics
Enterprise Parameters
Service Parameters
CallManager Backup/Restore
Working With IP Phones
Configuring Cisco IP Phone Features
Troubleshooting CallManager
Configuring CallManager Dial Plan
Configure Personal Directory
Configure Dial Buttons
Configure Extension Mobility
Install Call Detail Record Tools
Create Call Detail Record Reports
Configure Partitions
Configure Search Spaces
Create Lobby Phones
Create PLAR phone
Create Executive and Employee Phone COS
Connecting to Cisco Unity
Working with Call Detail Records (CDRs)
Configure a Telephony Class of Service for Devices
Cisco IP SoftPhone (Optional)
Setting Up Cisco Unity
Preparing to Add Subscribers
Working with Subscribers
An Audiotext Application
Emergency Dialouts
Cisco Unity System Monitoring and Maintenance