A company or individual may cancel a course registration made with Convergent Communications, Inc. without penalty by doing the following: The registered person must give written notice at least 15 full business days prior to the scheduled start date of the course.

Note:

• First Cancellation of the Class - The first time a student requests to cancel a specific class, the student may: (i) receive a full refund or (ii) reschedule the class.
• Registrants may transfer to a new class provided the tuition has been paid in full, and you notify Convergent Communications, Inc., 15 working days prior to the start date of the course.

If a company or an individual cancels a specific course within the 15 business day grace period, the company or individual will be assessed a 100% cancellation fee. However, the cancelled participant is allowed a period of 12 months within which they can register and attend the same class or a class of similar or lesser value.

Registrants who do not attend the course and fail to notify Convergent Communications, Inc. prior to the course start date are responsible for the full registration fee with no allowance for a retake.

Note:

• Cancellation of a Rescheduled Class - If a student has previously rescheduled a class and does so again, a student's only option is to reschedule again.
• In case a particpants needs to be substituted out of a class, only a student substitution will be allowed. Substitutions are allowed as late as 3:00pm one business day prior to the start of class.
• No student substitutions will be allowed for ITIL courses (except ITIL v2 Foundation Boot Camp or ITIL v3 Foundation Boot Camp) due to the requirement that ITIL exams be pre-ordered in the student's name.
• Approval from the customer's manager is required.
• Refunds or reschedules are not permitted.

Please make all cancellations, Subsitutions and transfer requests through the following avenues:

1. Please email your written cancellation notice to the Registration Department
2. Please contact your account manager to put in the cancellation or transfer request
3. Please call 1-800-963-4108

Convergent Communications, Inc. reserves the right to cancel or reschedule courses. Tuition fees are subject to change without notice. In the event that a class is cancelled, Convergent Communications, Inc. will only be liable for tuition fees incurred due to canceled classes.

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