About Us

Convergent Communications, Inc. is a Training Development and Delivery Services organization with a primary focus on making the complex technologies of Unified Communications / IP Telephony, Data Centers, MPLS, and Optical Networking easier to understand, manage, and deploy.

We understand that it takes both technology knowledge and product configuration skills to handle today’s most complex technology challenges. As we see it, the best solution for our customers is to put the two pieces of the puzzle together.

If you are doing a major Cisco IP Telephony deployment but do not understand the basics of Voice over IP, the probability of success for that deployment decreases. With a solid understanding of Voice over IP, RTP, SIP, RSVP and Quality of Service in IP networks, you can focus on the design and deployment of the product. You use your foundation technology knowledge to design a solution that will handle all your current needs and can scale to meet future needs.

We use this expertise in everything we do. Whether it is building a Product Training Solution, developing a Deploy Assure training curriculum, or delivering a private or on-site course, our experts will be with you each step of the way, simplifying complex technologies.

Your Team Includes

• A proven technical Subject Matter Expert with real-world skills, who will provide the technical expertise on the project and who will work hand-in-hand with your technical people.
  
  
• An Instructional Designer with years of experience designing and developing sound instructional materials. We believe that Instructional Design is the difference between knowing something and really learning how to do something. Our instructional design is about skill transfer – our years of experience successfully building product training gives us significant experience to solve your training problems.
  
  
• A Program Manager who is your one-stop contact on all issues and whose primary focus is on-time and on-budget project completion. A Program Manager ensures that your interests and needs are always a part of any solution we deliver.
  
  
• A logistics and operations group who will get your books and equipment on time to your location.

CCI’s Solutions Include

• Public Open Enrollment Training Courses
  On Cisco System Solutions and the technologies of IP Telephony, MPLS, Optical Networking and SANs.
  
  
• Private On-site Courses
  Custom delivered to meet your organizations specific challenges and goals.
  
  
• Deploy Assure Solution
  Training customized to meet your specific technology deployment or project, mapped to each job function working on the technology. Includes, pre- and post-assessment. Post-assessment is mapped directly to what each job function does on the job.
  
  
• Product Training Development and Delivery
  Design, development and delivery of training on your new technology product or service. This can be done for internal sales, channel or partner sales and your technical customers. We have over 8 years of experience building product-training courses for Cisco Systems, and we can bring that skill to you.

Expertise

The key is expertise; we are your experts when it comes to the technologies of IP Telephony/Convergence, Storage Area Networking, MPLS and Optical Networks. Our goal is to make these complex technologies easier to understand so you can focus on your deployment and your business.